Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

“Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.” is a core task performed by Medical Secretaries and Administrative Assistants. Among the occupation's 16 rated tasks, workers place it 6th by importance (#11 most important). About 92% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Operate office equipment. in Controlling Machines and Processes
• Operate computer systems or computerized equipment. in Working with Computers

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E1. Direct exposure — a language model could plausibly cut the time to do this task by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 1.00. Automation potential label: T3.

How AI is actually used on this kind of task

The Anthropic Economic Index observes how people actually use AI on tasks like this one across millions of real conversations.

• 0.002% share of AI-use records mapped to this task

Observed AI use describes people choosing to use AI as a tool on this kind of task today. It is augmentation and assistance, not a measure of jobs replaced.

Other tasks in this occupation

• Answer telephones and direct calls to appropriate staff. · importance 4.6
• Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records. · importance 4.6
• Compile and record medical charts, reports, or correspondence, using typewriter or personal computer. · importance 4.5
• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. · importance 4.5
• Complete insurance or other claim forms. · importance 4.5
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. · importance 4.5
• Transmit correspondence or medical records by mail, e-mail, or fax. · importance 4.5
• Receive and route messages or documents, such as laboratory results, to appropriate staff. · importance 4.5
• Maintain medical records, technical library, or correspondence files. · importance 4.5
• Interview patients to complete documents, case histories, or forms, such as intake or insurance forms. · importance 4.4
• Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders. · importance 4.3
• Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records. · importance 4.2
• Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings. · importance 3.7
• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies. · importance 3.6

See all tasks on the Medical Secretaries and Administrative Assistants page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-782,
  title  = {Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-782}
}