Correspond with customers to answer questions or resolve complaints.

Correspond with customers to answer questions or resolve complaints. is a detailed work activity in O*NET — a concrete unit of work shared across 14 occupations and seen in 18 occupation-specific tasks. It rolls up into the broader work activity Respond to customer problems or inquiries. in Performing for or Working Directly with the Public .

Detailed work activities are the most granular shared layer in O*NET's work-activity hierarchy (Generalized → Intermediate → Detailed → occupation-specific task). The figures below describe how this activity shows up across the economy and what independent studies measure about AI and this kind of work — not a prediction that the work will be automated.

AI exposure

Of the 18 tasks under this activity that the OpenAI / Eloundou “GPTs are GPTs” study rated, 18 (100%) are flagged as directly exposed to language models (E1) or exposed via model-powered tools (E2).

The Anthropic Economic Index observes real AI use on 8 of these tasks, with a mean mapped-usage share of 0.020% per task.

Exposure estimates overlap with model capabilities — whether a model could speed the task up — not whether the work will be done by software. Observed AI use is augmentation and assistance today, not jobs replaced.

Member tasks

Occupation-specific tasks O*NET maps to this detailed work activity, most important first.

• Consult with customers to determine objectives and requirements for events, such as meetings, conferences, and conventions. · Meeting, Convention, and Event Planners · importance 4.6 · exposure with tools
• Answer clients' questions about the purposes and details of financial plans and strategies. · Personal Financial Advisors · importance 4.5 · exposure with tools
• Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods. · Online Merchants · importance 4.4 · exposure with tools
• Advise clients or respond to inquiries about financial matters in person or via phone, email, Web site, or Internet chat. · Credit Counselors · importance 4.2 · exposure with tools
• Contact taxpayers by mail or telephone to address discrepancies and to request supporting documentation. · Tax Examiners and Collectors, and Revenue Agents · importance 4.2 · exposure with tools
• Answer questions and provide future tax planning to clients. · Tax Preparers · importance 4.2 · exposure with tools
• Answer questions from taxpayers and assist them in completing tax forms. · Tax Examiners and Collectors, and Revenue Agents · importance 4.2 · exposure with tools
• Handle customer complaints and take appropriate action to resolve them. · Loan Officers · importance 4.0 · exposure with tools
• Confer with clients to develop strategies for their careers, and to explain actions taken on their behalf. · Agents and Business Managers of Artists, Performers, and Athletes · importance 4.0 · exposure with tools
• Educate customers on energy efficiency or answer questions on topics such as the costs of running household appliances or the selection of energy-efficient appliances. · Energy Auditors · importance 3.9 · exposure with tools
• Respond to questions and inquiries, such as those concerning service charges and capacity fees, or refer them to supervisors. · Environmental Compliance Inspectors · importance 3.7 · direct LLM exposure
• Respond to public suggestions and complaints. · Civil Engineering Technologists and Technicians · importance 3.6 · exposure with tools
• Communicate with readers, viewers, advertisers, or the general public via mail, email, or telephone. · News Analysts, Reporters, and Journalists · importance 3.5 · direct LLM exposure
• Disclose merchant information and terms and policies of transactions in online or offline materials. · Online Merchants · importance 3.3 · direct LLM exposure
• Consult with customers to resolve complaints and verify financial and credit transactions. · Credit Analysts · importance 3.1 · exposure with tools
• Prepare responses to customer requests for information, such as product data, written regulatory affairs statements, surveys, or questionnaires. · Regulatory Affairs Specialists · importance 2.9 · direct LLM exposure
• Consult with customers to resolve complaints or verify financial or credit transactions. · Credit Authorizers, Checkers, and Clerks · exposure with tools
• Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork. · Loan Officers · exposure with tools

Occupations that perform this

• Meeting, Convention, and Event Planners
• Personal Financial Advisors
• Online Merchants
• Credit Counselors
• Tax Examiners and Collectors, and Revenue Agents
• Tax Preparers
• Loan Officers
• Agents and Business Managers of Artists, Performers, and Athletes
• Energy Auditors
• Environmental Compliance Inspectors
• Civil Engineering Technologists and Technicians
• News Analysts, Reporters, and Journalists
• Credit Analysts
• Credit Authorizers, Checkers, and Clerks

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-correspond-with-customers-to-answer-questions-or-resolve-complaints,
  title  = {Correspond with customers to answer questions or resolve complaints.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/detailed-activities/correspond-with-customers-to-answer-questions-or-resolve-complaints}
}