Resolve computer software problems.

Resolve computer software problems. is a detailed work activity in O*NET — a concrete unit of work shared across 7 occupations and seen in 9 occupation-specific tasks. It rolls up into the broader work activity Resolve computer problems. in Working with Computers .

Detailed work activities are the most granular shared layer in O*NET's work-activity hierarchy (Generalized → Intermediate → Detailed → occupation-specific task). The figures below describe how this activity shows up across the economy and what independent studies measure about AI and this kind of work — not a prediction that the work will be automated.

AI exposure

Of the 9 tasks under this activity that the OpenAI / Eloundou “GPTs are GPTs” study rated, 9 (100%) are flagged as directly exposed to language models (E1) or exposed via model-powered tools (E2).

The Anthropic Economic Index observes real AI use on 5 of these tasks, with a mean mapped-usage share of 1.228% per task.

Exposure estimates overlap with model capabilities — whether a model could speed the task up — not whether the work will be done by software. Observed AI use is augmentation and assistance today, not jobs replaced.

Member tasks

Occupation-specific tasks O*NET maps to this detailed work activity, most important first.

• Correct testing-identified problems, or recommend actions for their resolution. · Web Administrators · importance 4.5 · direct LLM exposure
• Correct errors by making appropriate changes and rechecking the program to ensure that the desired results are produced. · Computer Programmers · importance 4.4 · direct LLM exposure
• Determine sources of Web page or server problems, and take action to correct such problems. · Web Administrators · importance 4.3 · direct LLM exposure
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. · Network and Computer Systems Administrators · importance 4.1 · direct LLM exposure
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. · Computer User Support Specialists · importance 3.9 · direct LLM exposure
• Test backup or recovery plans regularly and resolve any problems. · Web Administrators · importance 3.9 · direct LLM exposure
• Identify and correct deviations from database development standards. · Database Architects · importance 3.6 · direct LLM exposure
• Install bookkeeping systems and resolve system problems. · Insurance Sales Agents · importance 3.3 · direct LLM exposure
• Identify problems uncovered by testing or customer feedback, and correct problems or refer problems to appropriate personnel for correction. · Web and Digital Interface Designers · direct LLM exposure

Occupations that perform this

• Web Administrators
• Computer Programmers
• Network and Computer Systems Administrators
• Computer User Support Specialists
• Database Architects
• Insurance Sales Agents
• Web and Digital Interface Designers

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-resolve-computer-software-problems,
  title  = {Resolve computer software problems.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/detailed-activities/resolve-computer-software-problems}
}