Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.

“Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.” is a supplemental task performed by Passenger Attendants. Among the occupation's 14 rated tasks, workers place it 13th by importance (#2 most important). About 36% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Provide information to guests, clients, or customers. in Communicating with People Outside the Organization

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E2. Exposure with tools — software built on top of a language model (not the model alone) could cut the time by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 0.50. Automation potential label: T3.

How AI is actually used on this kind of task

The Anthropic Economic Index observes how people actually use AI on tasks like this one across millions of real conversations.

• 0.003% share of AI-use records mapped to this task
• 18% of that use is work-related
• Most common interaction: directive
• Average autonomy of the AI: 2.9 (1–5; higher = more autonomous)
• 99% of interactions still needed a human in the loop

Observed AI use describes people choosing to use AI as a tool on this kind of task today. It is augmentation and assistance, not a measure of jobs replaced.

Working with AI vs. handing it off

Of the AI conversations mapped to this task, the split between people working alongside AI and people delegating the task to it.

How people interact with AI on this task

Other tasks in this occupation

• Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps. · importance 4.7
• Perform equipment safety checks prior to departure. · importance 4.5
• Provide boarding assistance to elderly, sick, or injured people. · importance 4.4
• Respond to passengers' questions, requests, or complaints. · importance 4.2
• Greet passengers boarding transportation equipment and announce routes and stops. · importance 4.1
• Explain and demonstrate safety procedures and safety equipment use. · importance 4.1
• Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking. · importance 4.1
• Open and close doors for passengers. · importance 4.0
• Determine or facilitate seating arrangements. · importance 3.9
• Signal transportation operators to stop or to proceed. · importance 3.9
• Adjust window shades or seat cushions at the request of passengers. · importance 3.8
• Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse.
• Transport baggage or coordinate transportation between assigned rooms, terminals, or platforms.

See all tasks on the Passenger Attendants page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-13182,
  title  = {Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-13182}
}