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Provide information to guests, clients, or customers

Work activity · O*NET

Provide information to guests, clients, or customers is an intermediate work activity in the O*NET database — a concrete task that recurs across many occupations , grouped under Communicating with People Outside the Organization. 94 occupations report doing it as part of their work.

What it involves

The most common detailed activities O*NET records under this category, ranked by how many occupation tasks map to each.

  • Answer telephones to direct calls or provide information
  • Provide transportation information to passengers or customers
  • Discuss account status or activity with customers or patrons
  • Inform individuals or organizations of status or findings
  • Provide notifications to customers or patrons
  • Provide attraction or event information to patrons
  • Provide customers with general information or assistance
  • Provide basic information to guests, visitors, or clients

How AI is applied to this activity

Microsoft's "Working with AI" study mapped real Bing Copilot conversations to O*NET work activities. The figures below are their measurements for this activity — they describe how AI is used today in one assistant's data, not a forecast that the activity will be automated.

AI completes it successfully 87.1% When Copilot attempts this activity, how often it finishes the task
Scope AI handles 73.2% How much of the activity AI carries within a conversation
Positive user feedback 66.3% Share of interactions users rated positively
How often AI is applied here 99th pct Percentile across all measured activities by how often AI performs them

Source: Microsoft "Working with AI" (working-with-ai). A high completion rate means AI can assist the activity in isolation — it does not mean an occupation that performs it is being automated, since every job blends many activities.

Detailed work activities

The more granular units of work O*NET groups under this activity, ordered by how many occupations perform them.

Occupations that perform this activity

Ranked by how many of the occupation's tasks map to this activity.

Occupation Tasks
Concierges 5
Flight Attendants 5
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop 5
Waiters and Waitresses 5
Bus Drivers, Transit and Intercity 4
Reservation and Transportation Ticket Agents and Travel Clerks 4
Ushers, Lobby Attendants, and Ticket Takers 4
Amusement and Recreation Attendants 3
Baggage Porters and Bellhops 3
Bill and Account Collectors 3
Cashiers 3
Insurance Claims and Policy Processing Clerks 3
Loan Interviewers and Clerks 3
Lodging Managers 3
Nursing Assistants 3
Passenger Attendants 3
Tax Examiners and Collectors, and Revenue Agents 3
Telephone Operators 3
Tour Guides and Escorts 3
Baristas 2
Billing and Posting Clerks 2
Compliance Officers 2
Coroners 2
Credit Authorizers, Checkers, and Clerks 2
Entertainment and Recreation Managers, Except Gambling 2
Financial Risk Specialists 2
Library Assistants, Clerical 2
Licensed Practical and Licensed Vocational Nurses 2
Meter Readers, Utilities 2
Orderlies 2
Pharmacy Aides 2
Postal Service Mail Carriers 2
Public Safety Telecommunicators 2
Receptionists and Information Clerks 2
School Bus Monitors 2
Search Marketing Strategists 2
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive 2
Subway and Streetcar Operators 2
Switchboard Operators, Including Answering Service 2
Taxi Drivers 2

Showing 40 of 94 occupations.

Exposure quadrant: AI task-overlap percentile vs Median pay AI task-overlap (horizontal) versus median pay (vertical), each as a percentile across all scored occupations, for 39 occupations in occupations that perform Provide information to guests, clients, or customers.. Overlap measures shared tasks with AI, not automation. Lower overlap · higher pay Higher overlap · higher pay Higher overlap · lower pay Lower overlap · lower pay Orderlies Licensed Practical and Licensed Vocational Nurses Postal Service Mail Carriers Baggage Porters and Bellhops Subway and Streetcar Operators Baristas Flight Attendants Meter Readers, Utilities Amusement and Recreation Attendants Coroners Lodging Managers Compliance Officers Reservation and Transportation Ticket Agents and Travel Clerks Switchboard Operators, Including Answering Service Concierges Billing and Posting Clerks Bill and Account Collectors Financial Risk Specialists Tax Examiners and Collectors, and Revenue Agents AI task-overlap percentile → ↑ Median pay
Occupations that perform Provide information to guests, clients, or customers., by AI task-overlap and median pay

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

Data compiled June 2, 2026. Figures are estimates, not advice.

Cite this page
Plain

Singulariki. "Provide information to guests, clients, or customers." Singulariki: a source-backed encyclopedia of work. Built from O*NET 30.3; Microsoft “Working with AI” working-with-ai. Accessed June 7, 2026. https://singulariki.com/activities/provide-information-to-guests-clients-or-customers

APA

Singulariki. (2026). Provide information to guests, clients, or customers. Singulariki: a source-backed encyclopedia of work. Retrieved June 7, 2026, from https://singulariki.com/activities/provide-information-to-guests-clients-or-customers

BibTeX 
@misc{singulariki-provide-information-to-guests-clients-or-customers,
  title  = {Provide information to guests, clients, or customers},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Microsoft “Working with AI” working-with-ai. Accessed June 7, 2026},
  url    = {https://singulariki.com/activities/provide-information-to-guests-clients-or-customers}
}

Citations name the underlying public dataset releases — they reflect what this page is built from, not just the URL.