Perform clerical tasks, such as answering phones or distributing mail.

“Perform clerical tasks, such as answering phones or distributing mail.” is a core task performed by Brokerage Clerks. Among the occupation's 10 rated tasks, workers place it 5th by importance (#6 most important). About 91% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Provide information to guests, clients, or customers. in Communicating with People Outside the Organization
• Distribute materials, supplies, or resources. in Monitoring and Controlling Resources

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E1. Direct exposure — a language model could plausibly cut the time to do this task by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 1.00. Automation potential label: T3.

How AI is actually used on this kind of task

The Anthropic Economic Index observes how people actually use AI on tasks like this one across millions of real conversations.

• 95% of that use is work-related
• Most common interaction: task iteration
• Average autonomy of the AI: 3.0 (1–5; higher = more autonomous)
• 97% of interactions still needed a human in the loop

Observed AI use describes people choosing to use AI as a tool on this kind of task today. It is augmentation and assistance, not a measure of jobs replaced.

Working with AI vs. handing it off

Of the AI conversations mapped to this task, the split between people working alongside AI and people delegating the task to it.

How people interact with AI on this task

Other tasks in this occupation

• Correspond with customers and confer with coworkers to answer inquiries, discuss market fluctuations, or resolve account problems. · importance 4.6
• Document security transactions, such as purchases, sales, conversions, redemptions, or payments, using computers, accounting ledgers, or certificate records. · importance 4.3
• File, type, or operate standard office machines. · importance 4.1
• Schedule and coordinate transfer and delivery of security certificates between companies, departments, and customers. · importance 4.0
• Monitor daily stock prices and compute fluctuations to determine the need for additional collateral to secure loans. · importance 4.0
• Verify ownership and transaction information and dividend distribution instructions to ensure conformance with governmental regulations, using stock records and reports. · importance 3.9
• Compute total holdings, dividends, interest, transfer taxes, brokerage fees, or commissions and allocate appropriate payments to customers. · importance 3.8
• Prepare reports summarizing daily transactions and earnings for individual customer accounts. · importance 3.6
• Prepare forms, such as receipts, withdrawal orders, transmittal papers, or transfer confirmations, based on transaction requests from stockholders. · importance 3.5

See all tasks on the Brokerage Clerks page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-20623,
  title  = {Perform clerical tasks, such as answering phones or distributing mail.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-20623}
}