Correspond with insured or agent to obtain information or to inform them of account status or changes.

“Correspond with insured or agent to obtain information or to inform them of account status or changes.” is a core task performed by Insurance Claims and Policy Processing Clerks. Among the occupation's 27 rated tasks, workers place it 16th by importance (#12 most important). About 99% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Provide information to guests, clients, or customers. in Communicating with People Outside the Organization

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E1. Direct exposure — a language model could plausibly cut the time to do this task by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 1.00. Automation potential label: T3.

Other tasks in this occupation

• Prepare insurance claim forms or related documents, and review them for completeness. · importance 4.8
• Pay small claims. · importance 4.7
• Calculate amount of claim. · importance 4.6
• Post or attach information to claim file. · importance 4.6
• Transmit claims for payment or further investigation. · importance 4.6
• Contact insured or other involved persons to obtain missing information. · importance 4.5
• Review insurance policy to determine coverage. · importance 4.5
• Process and record new insurance policies and claims. · importance 4.5
• Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers. · importance 4.5
• Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data. · importance 4.4
• Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors. · importance 4.4
• Review and verify data, such as age, name, address, and principal sum and value of property, on insurance applications and policies. · importance 4.2
• Compare information from application to criteria for policy reinstatement, and approve reinstatement when criteria are met. · importance 4.2
• Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes. · importance 4.1

See all tasks on the Insurance Claims and Policy Processing Clerks page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-23322,
  title  = {Correspond with insured or agent to obtain information or to inform them of account status or changes.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-23322}
}