Receive and respond to customer complaints.

“Receive and respond to customer complaints.” is a core task performed by Order Clerks. Among the occupation's 19 rated tasks, workers place it 14th by importance (#6 most important). About 96% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Respond to customer problems or inquiries. in Performing for or Working Directly with the Public

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E2. Exposure with tools — software built on top of a language model (not the model alone) could cut the time by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 0.50. Automation potential label: T3.

How AI is actually used on this kind of task

The Anthropic Economic Index observes how people actually use AI on tasks like this one across millions of real conversations.

• 100% of interactions still needed a human in the loop

Observed AI use describes people choosing to use AI as a tool on this kind of task today. It is augmentation and assistance, not a measure of jobs replaced.

Other tasks in this occupation

• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing. · importance 4.5
• Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. · importance 4.4
• Prepare invoices, shipping documents, and contracts. · importance 4.3
• Recommend merchandise or services that will meet customers' needs. · importance 4.3
• Inspect outgoing work for compliance with customers' specifications. · importance 4.3
• Check inventory records to determine availability of requested merchandise. · importance 4.2
• Verify customer and order information for correctness, checking it against previously obtained information as necessary. · importance 4.2
• Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments. · importance 4.1
• Direct specified departments or units to prepare and ship orders to designated locations. · importance 4.1
• Adjust inventory records to reflect product movement. · importance 4.1
• Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing. · importance 4.1
• Calculate and compile order-related statistics, and prepare reports for management. · importance 4.1
• Recommend type of packing or labeling needed on order. · importance 4.1
• Compute total charges for merchandise or services and shipping charges. · importance 4.0

See all tasks on the Order Clerks page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-2671,
  title  = {Receive and respond to customer complaints.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-2671}
}