Answer customers' questions and explain available services, such as deposit accounts, bonds, and securities.

“Answer customers' questions and explain available services, such as deposit accounts, bonds, and securities.” is a core task performed by New Accounts Clerks. Among the occupation's 15 rated tasks, workers place it 10th by importance (#6 most important). About 97% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Explain technical details of products or services. in Interpreting the Meaning of Information for Others

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E1. Direct exposure — a language model could plausibly cut the time to do this task by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 1.00. Automation potential label: T3.

How AI is actually used on this kind of task

The Anthropic Economic Index observes how people actually use AI on tasks like this one across millions of real conversations.

• 0.002% share of AI-use records mapped to this task
• Most common interaction: learning
• Average autonomy of the AI: 3.0 (1–5; higher = more autonomous)
• 100% of interactions still needed a human in the loop

Observed AI use describes people choosing to use AI as a tool on this kind of task today. It is augmentation and assistance, not a measure of jobs replaced.

Working with AI vs. handing it off

Of the AI conversations mapped to this task, the split between people working alongside AI and people delegating the task to it.

How people interact with AI on this task

Other tasks in this occupation

• Perform teller duties as required. · importance 4.6
• Process loan applications. · importance 4.6
• Compile information about new accounts, enter account information into computers, and file related forms or other documents. · importance 4.6
• Collect and record customer deposits and fees and issue receipts, using computers. · importance 4.5
• Inform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit. · importance 4.5
• Obtain credit records from reporting agencies. · importance 4.4
• Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes. · importance 4.3
• Refer customers to appropriate bank personnel to meet their financial needs. · importance 4.3
• Investigate and correct errors upon customers' request, according to customer and bank records. · importance 4.1
• Execute wire transfers of funds. · importance 4.1
• Issue initial and replacement safe-deposit keys to customers, and admit customers to vaults. · importance 4.1
• Schedule repairs for locks on safe-deposit boxes. · importance 3.2
• Perform foreign currency transactions and sell traveler's checks. · importance 2.8
• Duplicate records for distribution to branch offices. · importance 2.7

See all tasks on the New Accounts Clerks page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-4722,
  title  = {Answer customers' questions and explain available services, such as deposit accounts, bonds, and securities.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-4722}
}