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Explain technical details of products or services

Work activity · O*NET

Explain technical details of products or services is an intermediate work activity in the O*NET database — a concrete task that recurs across many occupations , grouped under Interpreting the Meaning of Information for Others. 51 occupations report doing it as part of their work.

What it involves

The most common detailed activities O*NET records under this category, ranked by how many occupation tasks map to each.

  • Explain technical product or service information to customers
  • Discuss goods or services information with customers or patrons
  • Present work to clients for approval
  • Explain engineering drawings, specifications, or other technical information
  • Explain use of products or services
  • Provide information about landscaping services or costs

How AI is applied to this activity

Microsoft's "Working with AI" study mapped real Bing Copilot conversations to O*NET work activities. The figures below are their measurements for this activity — they describe how AI is used today in one assistant's data, not a forecast that the activity will be automated.

AI completes it successfully 91.3% When Copilot attempts this activity, how often it finishes the task
Scope AI handles 64.3% How much of the activity AI carries within a conversation
Positive user feedback 67.0% Share of interactions users rated positively
How often AI is applied here 97th pct Percentile across all measured activities by how often AI performs them

Source: Microsoft "Working with AI" (working-with-ai). A high completion rate means AI can assist the activity in isolation — it does not mean an occupation that performs it is being automated, since every job blends many activities.

Detailed work activities

The more granular units of work O*NET groups under this activity, ordered by how many occupations perform them.

Occupations that perform this activity

Ranked by how many of the occupation's tasks map to this activity.

Occupation Tasks
Advertising Sales Agents 3
Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products 3
Cashiers 2
Crematory Operators 2
First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers 2
Parts Salespersons 2
Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products 2
Solar Sales Representatives and Assessors 2
Architectural and Civil Drafters 1
Art Directors 1
Bicycle Repairers 1
Commercial and Industrial Designers 1
Counter and Rental Clerks 1
Customer Service Representatives 1
Demonstrators and Product Promoters 1
Door-to-Door Sales Workers, News and Street Vendors, and Related Workers 1
Electrical and Electronics Drafters 1
Entertainment and Recreation Managers, Except Gambling 1
Financial and Investment Analysts 1
Fine Artists, Including Painters, Sculptors, and Illustrators 1
First-Line Supervisors of Mechanics, Installers, and Repairers 1
First-Line Supervisors of Non-Retail Sales Workers 1
Health and Safety Engineers, Except Mining Safety Engineers and Inspectors 1
Hotel, Motel, and Resort Desk Clerks 1
Industrial Engineering Technologists and Technicians 1
Interior Designers 1
Landscaping and Groundskeeping Workers 1
Mechanical Engineering Technologists and Technicians 1
Nanosystems Engineers 1
New Accounts Clerks 1
Order Clerks 1
Petroleum Engineers 1
Project Management Specialists 1
Public Safety Telecommunicators 1
Real Estate Sales Agents 1
Receptionists and Information Clerks 1
Recreational Vehicle Service Technicians 1
Reservation and Transportation Ticket Agents and Travel Clerks 1
Retail Salespersons 1
Sales Engineers 1

Showing 40 of 51 occupations.

Exposure quadrant: AI task-overlap percentile vs Median pay AI task-overlap (horizontal) versus median pay (vertical), each as a percentile across all scored occupations, for 40 occupations in occupations that perform Explain technical details of products or services.. Overlap measures shared tasks with AI, not automation. Lower overlap · higher pay Higher overlap · higher pay Higher overlap · lower pay Lower overlap · lower pay Landscaping and Groundskeeping Workers Crematory Operators Recreational Vehicle Service Technicians Bicycle Repairers First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers First-Line Supervisors of Mechanics, Installers, and Repairers Cashiers Demonstrators and Product Promoters Fine Artists, Including Painters, Sculptors, and Illustrators Industrial Engineering Technologists and Technicians Mechanical Engineering Technologists and Technicians Door-to-Door Sales Workers, News and Street Vendors, and Related Workers Reservation and Transportation Ticket Agents and Travel Clerks Nanosystems Engineers Health and Safety Engineers, Except Mining Safety Engineers and Inspectors Petroleum Engineers First-Line Supervisors of Non-Retail Sales Workers Project Management Specialists New Accounts Clerks Electrical and Electronics Drafters Public Safety Telecommunicators AI task-overlap percentile → ↑ Median pay
Occupations that perform Explain technical details of products or services., by AI task-overlap and median pay

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

Data compiled June 2, 2026. Figures are estimates, not advice.

Cite this page
Plain

Singulariki. "Explain technical details of products or services." Singulariki: a source-backed encyclopedia of work. Built from O*NET 30.3; Microsoft “Working with AI” working-with-ai. Accessed June 7, 2026. https://singulariki.com/activities/explain-technical-details-of-products-or-services

APA

Singulariki. (2026). Explain technical details of products or services. Singulariki: a source-backed encyclopedia of work. Retrieved June 7, 2026, from https://singulariki.com/activities/explain-technical-details-of-products-or-services

BibTeX 
@misc{singulariki-explain-technical-details-of-products-or-services,
  title  = {Explain technical details of products or services},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Microsoft “Working with AI” working-with-ai. Accessed June 7, 2026},
  url    = {https://singulariki.com/activities/explain-technical-details-of-products-or-services}
}

Citations name the underlying public dataset releases — they reflect what this page is built from, not just the URL.