Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.

“Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.” is a core task performed by Flight Attendants. Among the occupation's 25 rated tasks, workers place it 7th by importance (#19 most important). About 100% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Provide information to guests, clients, or customers. in Communicating with People Outside the Organization

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E2. Exposure with tools — software built on top of a language model (not the model alone) could cut the time by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 0.50. Automation potential label: T3.

How AI is actually used on this kind of task

The Anthropic Economic Index observes how people actually use AI on tasks like this one across millions of real conversations.

• 0.005% share of AI-use records mapped to this task
• Most common interaction: learning
• Average autonomy of the AI: 2.9 (1–5; higher = more autonomous)
• 98% of interactions still needed a human in the loop

Observed AI use describes people choosing to use AI as a tool on this kind of task today. It is augmentation and assistance, not a measure of jobs replaced.

Working with AI vs. handing it off

Of the AI conversations mapped to this task, the split between people working alongside AI and people delegating the task to it.

How people interact with AI on this task

Other tasks in this occupation

• Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order. · importance 4.9
• Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets. · importance 4.8
• Monitor passenger behavior to identify threats to the safety of the crew and other passengers. · importance 4.7
• Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings. · importance 4.7
• Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing. · importance 4.7
• Prepare passengers and aircraft for landing, following procedures. · importance 4.7
• Administer first aid to passengers in distress. · importance 4.6
• Determine special assistance needs of passengers, such as small children, the elderly, or disabled persons. · importance 4.3
• Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers. · importance 4.3
• Reassure passengers when situations, such as turbulence, are encountered. · importance 4.2
• Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply. · importance 4.2
• Announce flight delays and descent preparations. · importance 4.0
• Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers. · importance 4.0
• Greet passengers boarding aircraft and direct them to assigned seats. · importance 4.0

See all tasks on the Flight Attendants page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-9648,
  title  = {Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-9648}
}