Collect data about customer needs.

Collect data about customer needs. is a detailed work activity in O*NET — a concrete unit of work shared across 10 occupations and seen in 11 occupation-specific tasks. It rolls up into the broader work activity Collect data about consumer needs or opinions. in Getting Information .

Detailed work activities are the most granular shared layer in O*NET's work-activity hierarchy (Generalized → Intermediate → Detailed → occupation-specific task). The figures below describe how this activity shows up across the economy and what independent studies measure about AI and this kind of work — not a prediction that the work will be automated.

AI exposure

Of the 10 tasks under this activity that the OpenAI / Eloundou “GPTs are GPTs” study rated, 9 (90%) are flagged as directly exposed to language models (E1) or exposed via model-powered tools (E2).

The Anthropic Economic Index observes real AI use on 3 of these tasks, with a mean mapped-usage share of 0.006% per task.

Exposure estimates overlap with model capabilities — whether a model could speed the task up — not whether the work will be done by software. Observed AI use is augmentation and assistance today, not jobs replaced.

Member tasks

Occupation-specific tasks O*NET maps to this detailed work activity, most important first.

• Develop an understanding of customers' needs and take actions to ensure that such needs are met. · Logisticians · importance 4.3 · exposure with tools
• Assess current or future customer needs and priorities by communicating directly with customers, conducting surveys, or other methods. · Information Technology Project Managers · importance 4.2 · exposure with tools
• Collect and evaluate data to determine community program needs. · Farm and Home Management Educators · importance 4.0 · exposure with tools
• Conduct needs assessments to identify document management requirements of departments or end users. · Document Management Specialists · importance 3.8 · exposure with tools
• Determine which topics to research, or pursue research topics specified by clients or employers. · Historians · importance 3.7 · exposure with tools
• Conduct or coordinate tests to ensure that intelligence is consistent with defined needs. · Business Intelligence Analysts · importance 3.6 · direct LLM exposure
• Collect data through surveys or experimentation. · Biostatisticians · importance 3.6 · exposure with tools
• Interview or survey workers, observe job performance, or perform the job to determine what information is processed and how it is processed. · Computer Systems Analysts · importance 3.4 · no direct exposure
• Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements. · Network and Computer Systems Administrators · importance 3.2 · exposure with tools
• Make decisions that balance the perspectives of private citizens, public officials, and party leaders. · Legislators · exposure with tools
• Research the target audience of projects. · 27-1024.00

Occupations that perform this

• Logisticians
• Information Technology Project Managers
• Farm and Home Management Educators
• Historians
• Business Intelligence Analysts
• Biostatisticians
• Computer Systems Analysts
• Network and Computer Systems Administrators
• Legislators
• 27-1024.00

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-collect-data-about-customer-needs,
  title  = {Collect data about customer needs.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/detailed-activities/collect-data-about-customer-needs}
}