Refer clients to community or social service programs.

Refer clients to community or social service programs. is a detailed work activity in O*NET — a concrete unit of work shared across 11 occupations and seen in 11 occupation-specific tasks. It rolls up into the broader work activity Assist others to access additional services or resources. in Assisting and Caring for Others .

Detailed work activities are the most granular shared layer in O*NET's work-activity hierarchy (Generalized → Intermediate → Detailed → occupation-specific task). The figures below describe how this activity shows up across the economy and what independent studies measure about AI and this kind of work — not a prediction that the work will be automated.

AI exposure

Of the 11 tasks under this activity that the OpenAI / Eloundou “GPTs are GPTs” study rated, 10 (91%) are flagged as directly exposed to language models (E1) or exposed via model-powered tools (E2).

The Anthropic Economic Index observes real AI use on 3 of these tasks, with a mean mapped-usage share of 0.009% per task.

Exposure estimates overlap with model capabilities — whether a model could speed the task up — not whether the work will be done by software. Observed AI use is augmentation and assistance today, not jobs replaced.

Member tasks

Occupation-specific tasks O*NET maps to this detailed work activity, most important first.

• Refer patient, client, or family to community resources to assist in recovery from mental or physical illness and to provide access to services such as financial assistance, legal aid, housing, job placement or education. · Healthcare Social Workers · importance 4.5 · exposure with tools
• Provide clients or family members with information about addiction issues and about available services or programs, making appropriate referrals when necessary. · Substance Abuse and Behavioral Disorder Counselors · importance 4.2 · exposure with tools
• Refer patients, clients, or family members to community resources or to specialists as necessary. · Mental Health Counselors · importance 4.2 · exposure with tools
• Refer clients to community resources for services, such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such as where to go and how to apply. · Child, Family, and School Social Workers · importance 4.0 · exposure with tools
• Determine whether clients should be counseled or referred to other specialists in such fields as medicine, psychiatry, or legal aid. · Marriage and Family Therapists · importance 4.0 · no direct exposure
• Refer clients to social service or community resources for needs beyond those of credit or debt counseling. · Credit Counselors · importance 3.8 · exposure with tools
• Assess needs for assistance, such as rehabilitation, financial aid, or additional vocational training, and refer clients to the appropriate services. · Educational, Guidance, and Career Counselors and Advisors · importance 3.8 · exposure with tools
• Refer community members to needed health services. · Community Health Workers · importance 3.7 · exposure with tools
• Refer patient, client, or family to community resources for housing or treatment to assist in recovery from mental or physical illness, following through to ensure service efficacy. · Mental Health and Substance Abuse Social Workers · importance 3.7 · exposure with tools
• Provide information or refer individuals to public or private agencies or community services for assistance. · Social and Human Service Assistants · importance 3.6 · exposure with tools
• Refer people to community support services, psychologists, or doctors. · Clergy · importance 3.6 · exposure with tools

Occupations that perform this

• Healthcare Social Workers
• Substance Abuse and Behavioral Disorder Counselors
• Mental Health Counselors
• Child, Family, and School Social Workers
• Marriage and Family Therapists
• Credit Counselors
• Educational, Guidance, and Career Counselors and Advisors
• Community Health Workers
• Mental Health and Substance Abuse Social Workers
• Social and Human Service Assistants
• Clergy

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-refer-clients-to-community-or-social-service-programs,
  title  = {Refer clients to community or social service programs.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/detailed-activities/refer-clients-to-community-or-social-service-programs}
}