Contact new or existing customers to discuss how specific products or services can meet their needs.

“Contact new or existing customers to discuss how specific products or services can meet their needs.” is a core task performed by Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products. Among the occupation's 36 rated tasks, workers place it 29th by importance (#8 most important). About 95% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Promote products, services, or programs. in Selling or Influencing Others

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E2. Exposure with tools — software built on top of a language model (not the model alone) could cut the time by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 0.50. Automation potential label: T2.

How AI is actually used on this kind of task

The Anthropic Economic Index observes how people actually use AI on tasks like this one across millions of real conversations.

• 0.014% share of AI-use records mapped to this task
• 86% of that use is work-related
• Most common interaction: task iteration
• Average autonomy of the AI: 3.1 (1–5; higher = more autonomous)
• 99% of interactions still needed a human in the loop

Observed AI use describes people choosing to use AI as a tool on this kind of task today. It is augmentation and assistance, not a measure of jobs replaced.

Working with AI vs. handing it off

Of the AI conversations mapped to this task, the split between people working alongside AI and people delegating the task to it.

How people interact with AI on this task

Other tasks in this occupation

• Negotiate prices or terms of sales or service agreements. · importance 4.3
• Prepare and submit sales contracts for orders. · importance 4.2
• Visit establishments to evaluate needs or to promote product or service sales. · importance 4.2
• Sell service contracts for technical or scientific products. · importance 4.2
• Maintain customer records, using automated systems. · importance 4.2
• Answer customers' questions about products, prices, availability, or credit terms. · importance 4.2
• Quote prices, credit terms, or other bid specifications. · importance 4.1
• Emphasize product features, based on analyses of customers' needs and on technical knowledge of product capabilities and limitations. · importance 4.0
• Compute customer's installation or production costs and estimate savings from new services, products, or equipment. · importance 4.0
• Demonstrate the operation or use of technical or scientific products. · importance 4.0
• Provide feedback to product design teams so that products can be tailored to clients' needs. · importance 3.9
• Select or assist customers in selecting products based on customer needs, product specifications, and applicable regulations. · importance 3.9
• Prepare sales presentations or proposals to explain product specifications or applications. · importance 3.9
• Complete expense reports, sales reports, or other paperwork. · importance 3.8

See all tasks on the Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-20609,
  title  = {Contact new or existing customers to discuss how specific products or services can meet their needs.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-20609}
}