Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.

“Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.” is a core task performed by Order Clerks. Among the occupation's 19 rated tasks, workers place it 3rd by importance (#17 most important). About 80% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Provide information to guests, clients, or customers. in Communicating with People Outside the Organization

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E1. Direct exposure — a language model could plausibly cut the time to do this task by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 1.00. Automation potential label: T3.

How AI is actually used on this kind of task

The Anthropic Economic Index observes how people actually use AI on tasks like this one across millions of real conversations.

• 0.004% share of AI-use records mapped to this task

Observed AI use describes people choosing to use AI as a tool on this kind of task today. It is augmentation and assistance, not a measure of jobs replaced.

Other tasks in this occupation

• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing. · importance 4.5
• Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. · importance 4.4
• Prepare invoices, shipping documents, and contracts. · importance 4.3
• Recommend merchandise or services that will meet customers' needs. · importance 4.3
• Inspect outgoing work for compliance with customers' specifications. · importance 4.3
• Receive and respond to customer complaints. · importance 4.2
• Check inventory records to determine availability of requested merchandise. · importance 4.2
• Verify customer and order information for correctness, checking it against previously obtained information as necessary. · importance 4.2
• Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments. · importance 4.1
• Direct specified departments or units to prepare and ship orders to designated locations. · importance 4.1
• Adjust inventory records to reflect product movement. · importance 4.1
• Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing. · importance 4.1
• Calculate and compile order-related statistics, and prepare reports for management. · importance 4.1
• Recommend type of packing or labeling needed on order. · importance 4.1

See all tasks on the Order Clerks page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-2670,
  title  = {Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-2670}
}