Receive and place telephone calls.

“Receive and place telephone calls.” is a core task performed by Legal Secretaries and Administrative Assistants. Among the occupation's 14 rated tasks, workers place it 7th by importance (#8 most important). About 96% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Provide information to guests, clients, or customers. in Communicating with People Outside the Organization

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E2. Exposure with tools — software built on top of a language model (not the model alone) could cut the time by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 0.50. Automation potential label: T3.

Other tasks in this occupation

• Organize and maintain law libraries, documents, and case files. · importance 4.3
• Prepare and distribute invoices to bill clients or pay account expenses. · importance 4.3
• Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials. · importance 4.3
• Prepare, proofread, or process legal documents, such as summonses, subpoenas, complaints, appeals, motions, or pretrial agreements. · importance 4.3
• Make photocopies of correspondence, documents, and other printed matter. · importance 4.2
• Assist attorneys in collecting information such as employment, medical, and other records. · importance 4.1
• Complete various forms, such as accident reports, trial and courtroom requests, and applications for clients. · importance 4.1
• Schedule and make appointments. · importance 4.0
• Submit articles and information from searches to attorneys for review and approval for use. · importance 3.9
• Make travel arrangements for attorneys. · importance 3.8
• Draft and type office memos. · importance 3.4
• Attend legal meetings, such as client interviews, hearings, or depositions, and take notes. · importance 3.4
• Review legal publications and perform database searches to identify laws and court decisions relevant to pending cases. · importance 3.3

See all tasks on the Legal Secretaries and Administrative Assistants page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-765,
  title  = {Receive and place telephone calls.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-765}
}