Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.

“Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.” is a supplemental task performed by Reservation and Transportation Ticket Agents and Travel Clerks. Among the occupation's 21 rated tasks, workers place it 3rd by importance (#19 most important). About 63% of workers say it is relevant to their job.

This is a single occupation-specific task statement from O*NET. The figures below describe how central the task is to the job and what independent studies measure about AI and this kind of work — not a prediction that the task will be automated.

Work activities this task rolls up to

O*NET groups concrete tasks into broader work activities shared across many occupations.

• Provide information to guests, clients, or customers. in Communicating with People Outside the Organization

AI exposure

The OpenAI / Eloundou “GPTs are GPTs” study rates this task E2. Exposure with tools — software built on top of a language model (not the model alone) could cut the time by at least half.

Exposure measures whether a model could meaningfully speed the task up — it is an estimate of overlap with model capabilities, not a measure of whether the work will be done by software. The study's intermediate score (β) for this task is 0.50. Automation potential label: T3.

Other tasks in this occupation

• Examine passenger documentation to determine destinations and to assign boarding passes. · importance 4.8
• Trace lost, delayed, or misdirected baggage for customers. · importance 4.8
• Check baggage and cargo and direct passengers to designated locations for loading. · importance 4.8
• Provide boarding or disembarking assistance to passengers needing special assistance. · importance 4.8
• Confer with customers to determine their service requirements and travel preferences. · importance 4.6
• Announce arrival and departure information, using public address systems. · importance 4.5
• Provide clients with assistance in preparing required travel documents and forms. · importance 4.5
• Prepare customer invoices and accept payment. · importance 4.5
• Determine whether space is available on travel dates requested by customers, assigning requested spaces when available. · importance 4.5
• Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries. · importance 4.4
• Maintain computerized inventories of available passenger space and provide information on space reserved or available. · importance 4.4
• Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements. · importance 4.4
• Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies. · importance 4.4
• Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. · importance 4.4

See all tasks on the Reservation and Transportation Ticket Agents and Travel Clerks page.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-task-9767,
  title  = {Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/tasks/task-9767}
}