Discuss goods or services information with customers or patrons.

Discuss goods or services information with customers or patrons. is a detailed work activity in O*NET — a concrete unit of work shared across 10 occupations and seen in 10 occupation-specific tasks. It rolls up into the broader work activity Explain technical details of products or services. in Interpreting the Meaning of Information for Others .

Detailed work activities are the most granular shared layer in O*NET's work-activity hierarchy (Generalized → Intermediate → Detailed → occupation-specific task). The figures below describe how this activity shows up across the economy and what independent studies measure about AI and this kind of work — not a prediction that the work will be automated.

AI exposure

Of the 10 tasks under this activity that the OpenAI / Eloundou “GPTs are GPTs” study rated, 8 (80%) are flagged as directly exposed to language models (E1) or exposed via model-powered tools (E2).

The Anthropic Economic Index observes real AI use on 5 of these tasks, with a mean mapped-usage share of 0.012% per task.

Exposure estimates overlap with model capabilities — whether a model could speed the task up — not whether the work will be done by software. Observed AI use is augmentation and assistance today, not jobs replaced.

Member tasks

Occupation-specific tasks O*NET maps to this detailed work activity, most important first.

• Question callers to determine their locations and the nature of their problems to determine type of response needed. · Public Safety Telecommunicators · importance 4.9 · direct LLM exposure
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. · Customer Service Representatives · importance 4.7 · exposure with tools
• Confer with customers to determine their service requirements and travel preferences. · Reservation and Transportation Ticket Agents and Travel Clerks · importance 4.6 · exposure with tools
• Answer customers' questions about merchandise and advise customers on merchandise selection. · Stockers and Order Fillers · importance 4.6 · no direct exposure
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. · Hotel, Motel, and Resort Desk Clerks · importance 4.5 · exposure with tools
• Answer customers' questions and explain available services, such as deposit accounts, bonds, and securities. · New Accounts Clerks · importance 4.5 · direct LLM exposure
• Recommend merchandise or services that will meet customers' needs. · Order Clerks · importance 4.3 · exposure with tools
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. · Receptionists and Information Clerks · importance 4.0 · exposure with tools
• Communicate with customers and vendors to exchange information regarding products, materials, and services. · Weighers, Measurers, Checkers, and Samplers, Recordkeeping · importance 4.0 · exposure with tools
• Explain the cremation process to family or friends of the deceased. · Crematory Operators · no direct exposure

Occupations that perform this

• Public Safety Telecommunicators
• Customer Service Representatives
• Reservation and Transportation Ticket Agents and Travel Clerks
• Stockers and Order Fillers
• Hotel, Motel, and Resort Desk Clerks
• New Accounts Clerks
• Order Clerks
• Receptionists and Information Clerks
• Weighers, Measurers, Checkers, and Samplers, Recordkeeping
• Crematory Operators

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-discuss-goods-or-services-information-with-customers-or-patrons,
  title  = {Discuss goods or services information with customers or patrons.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/detailed-activities/discuss-goods-or-services-information-with-customers-or-patrons}
}