Issue documentation or identification to customers or employees.

Issue documentation or identification to customers or employees. is a detailed work activity in O*NET — a concrete unit of work shared across 6 occupations and seen in 6 occupation-specific tasks. It rolls up into the broader work activity Issue documentation. in Performing Administrative Activities .

Detailed work activities are the most granular shared layer in O*NET's work-activity hierarchy (Generalized → Intermediate → Detailed → occupation-specific task). The figures below describe how this activity shows up across the economy and what independent studies measure about AI and this kind of work — not a prediction that the work will be automated.

AI exposure

Of the 6 tasks under this activity that the OpenAI / Eloundou “GPTs are GPTs” study rated, 5 (83%) are flagged as directly exposed to language models (E1) or exposed via model-powered tools (E2).

The Anthropic Economic Index observes real AI use on 1 of these tasks, with a mean mapped-usage share of 0.017% per task.

Exposure estimates overlap with model capabilities — whether a model could speed the task up — not whether the work will be done by software. Observed AI use is augmentation and assistance today, not jobs replaced.

Member tasks

Occupation-specific tasks O*NET maps to this detailed work activity, most important first.

• Perform general office duties, such as taking or transcribing dictation, typing or proofreading correspondence, distributing or filing official forms, or scheduling appointments. · Court, Municipal, and License Clerks · importance 4.2 · direct LLM exposure
• Register new patrons and issue borrower identification cards that permit patrons to borrow books and other materials. · Library Assistants, Clerical · importance 4.0 · exposure with tools
• Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports. · Secretaries and Administrative Assistants, Except Legal, Medical, and Executive · importance 3.8 · direct LLM exposure
• Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items. · Tellers · importance 3.8 · direct LLM exposure
• Draft and type office memos. · Legal Secretaries and Administrative Assistants · importance 3.4 · direct LLM exposure
• Prepare badges, passes, and identification cards, and perform other security-related duties. · Human Resources Assistants, Except Payroll and Timekeeping · importance 3.4 · no direct exposure

Occupations that perform this

• Court, Municipal, and License Clerks
• Library Assistants, Clerical
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
• Tellers
• Legal Secretaries and Administrative Assistants
• Human Resources Assistants, Except Payroll and Timekeeping

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-issue-documentation-or-identification-to-customers-or-employees,
  title  = {Issue documentation or identification to customers or employees.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/detailed-activities/issue-documentation-or-identification-to-customers-or-employees}
}