Provide customers with general information or assistance.

Provide customers with general information or assistance. is a detailed work activity in O*NET — a concrete unit of work shared across 9 occupations and seen in 12 occupation-specific tasks. It rolls up into the broader work activity Provide information to guests, clients, or customers. in Communicating with People Outside the Organization .

Detailed work activities are the most granular shared layer in O*NET's work-activity hierarchy (Generalized → Intermediate → Detailed → occupation-specific task). The figures below describe how this activity shows up across the economy and what independent studies measure about AI and this kind of work — not a prediction that the work will be automated.

AI exposure

Of the 11 tasks under this activity that the OpenAI / Eloundou “GPTs are GPTs” study rated, 5 (45%) are flagged as directly exposed to language models (E1) or exposed via model-powered tools (E2).

The Anthropic Economic Index observes real AI use on 1 of these tasks, with a mean mapped-usage share of 0.002% per task.

Exposure estimates overlap with model capabilities — whether a model could speed the task up — not whether the work will be done by software. Observed AI use is augmentation and assistance today, not jobs replaced.

Member tasks

Occupation-specific tasks O*NET maps to this detailed work activity, most important first.

• Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information. · Pharmacy Technicians · importance 4.5 · exposure with tools
• Announce stops to passengers. · Bus Drivers, Transit and Intercity · importance 4.5 · direct LLM exposure
• Administer religious rites or ordinances. · Clergy · importance 4.4 · no direct exposure
• Locate items requested by customers. · Dining Room and Cafeteria Attendants and Bartender Helpers · importance 4.3 · no direct exposure
• Answer telephone calls and respond to inquiries or transfer calls. · Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop · importance 4.3 · direct LLM exposure
• Help customers find the location of products. · Cashiers · importance 4.3 · no direct exposure
• Direct patrons to coatrooms and waiting areas, such as lounges. · Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop · importance 4.2 · no direct exposure
• Inform patrons of establishment specialties and features. · Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop · importance 3.9 · exposure with tools
• Offer customers carry-out service at the completion of transactions. · Cashiers · importance 3.9 · no direct exposure
• Provide guests with information about local areas, including directions. · Waiters and Waitresses · importance 3.5 · exposure with tools
• Provide direct assistance to farmers by performing activities such as purchasing or selling products and supplies, supervising properties, and collecting soil and herbage samples for testing. · Farm and Home Management Educators · importance 3.0 · no direct exposure
• Assist guests with special needs by providing equipment such as wheelchairs. · 39-6012.00

Occupations that perform this

• Pharmacy Technicians
• Bus Drivers, Transit and Intercity
• Clergy
• Dining Room and Cafeteria Attendants and Bartender Helpers
• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
• Cashiers
• Waiters and Waitresses
• Farm and Home Management Educators
• 39-6012.00

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-provide-customers-with-general-information-or-assistance,
  title  = {Provide customers with general information or assistance.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/detailed-activities/provide-customers-with-general-information-or-assistance}
}