Explain technical product or service information to customers.

Explain technical product or service information to customers. is a detailed work activity in O*NET — a concrete unit of work shared across 16 occupations and seen in 24 occupation-specific tasks. It rolls up into the broader work activity Explain technical details of products or services. in Interpreting the Meaning of Information for Others .

Detailed work activities are the most granular shared layer in O*NET's work-activity hierarchy (Generalized → Intermediate → Detailed → occupation-specific task). The figures below describe how this activity shows up across the economy and what independent studies measure about AI and this kind of work — not a prediction that the work will be automated.

AI exposure

Of the 24 tasks under this activity that the OpenAI / Eloundou “GPTs are GPTs” study rated, 20 (83%) are flagged as directly exposed to language models (E1) or exposed via model-powered tools (E2).

The Anthropic Economic Index observes real AI use on 13 of these tasks, with a mean mapped-usage share of 0.021% per task.

Exposure estimates overlap with model capabilities — whether a model could speed the task up — not whether the work will be done by software. Observed AI use is augmentation and assistance today, not jobs replaced.

Member tasks

Occupation-specific tasks O*NET maps to this detailed work activity, most important first.

• Help customers select bicycles that fit their body sizes and intended bicycle uses. · Bicycle Repairers · importance 4.8 · exposure with tools
• Explain products or services and prices and demonstrate use of products. · Door-to-Door Sales Workers, News and Street Vendors, and Related Workers · importance 4.7 · no direct exposure
• Explain products or services and prices, and answer questions from customers. · Telemarketers · importance 4.7 · exposure with tools
• Assist customers, such as responding to customer complaints and updating them about back-ordered parts. · Parts Salespersons · importance 4.6 · exposure with tools
• Provide customers with information, such as quotes, orders, sales, shipping, warranties, credit, funding options, incentives, or tax rebates. · Solar Sales Representatives and Assessors · importance 4.6 · exposure with tools
• Assist customers by providing information and resolving their complaints. · Cashiers · importance 4.5 · exposure with tools
• Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services. · Demonstrators and Product Promoters · importance 4.5 · no direct exposure
• Explain to customers how specific types of advertising will help promote their products or services in the most effective way possible. · Advertising Sales Agents · importance 4.5 · exposure with tools
• Provide technical information about solar power, solar systems, equipment, and services to potential customers or dealers. · Solar Sales Representatives and Assessors · importance 4.4 · exposure with tools
• Provide information about rental items, such as availability, operation, or description. · Counter and Rental Clerks · importance 4.4 · direct LLM exposure
• Answer customers' questions, and provide information on procedures or policies. · Cashiers · importance 4.4 · exposure with tools
• Describe merchandise and explain use, operation, and care of merchandise to customers. · Retail Salespersons · importance 4.3 · exposure with tools
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates. · Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products · importance 4.3 · direct LLM exposure
• Inform customers of available options for advertisement artwork, and provide samples. · Advertising Sales Agents · importance 4.2 · exposure with tools
• Display commercial, industrial, agricultural, and residential properties to clients and explain their features. · Real Estate Sales Agents · importance 4.1 · no direct exposure
• Emphasize product features, based on analyses of customers' needs and on technical knowledge of product capabilities and limitations. · Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products · importance 4.0 · exposure with tools
• Prepare and deliver technical presentations that explain products or services to customers and prospective customers. · Sales Engineers · importance 4.0 · exposure with tools
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders. · Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products · importance 3.9 · exposure with tools
• Contact prospective customers to present information and explain available services. · Securities, Commodities, and Financial Services Sales Agents · importance 3.9 · exposure with tools
• Listen to and resolve customer complaints regarding services, products, or personnel. · First-Line Supervisors of Non-Retail Sales Workers · importance 3.9 · exposure with tools
• Demonstrate equipment to customers, and explain functioning of equipment. · Parts Salespersons · importance 3.8 · no direct exposure
• Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products. · Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products · importance 3.8 · exposure with tools
• Present information to customers about the energy efficiency or environmental impact of scientific or technical products. · Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products · importance 2.9 · exposure with tools
• Emphasize or recommend service features based on knowledge of customers' needs and vendor capabilities and limitations. · Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel · exposure with tools

Occupations that perform this

• Bicycle Repairers
• Door-to-Door Sales Workers, News and Street Vendors, and Related Workers
• Telemarketers
• Parts Salespersons
• Solar Sales Representatives and Assessors
• Cashiers
• Demonstrators and Product Promoters
• Advertising Sales Agents
• Counter and Rental Clerks
• Retail Salespersons
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
• Real Estate Sales Agents
• Sales Engineers
• Securities, Commodities, and Financial Services Sales Agents
• First-Line Supervisors of Non-Retail Sales Workers
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-explain-technical-product-or-service-information-to-customers,
  title  = {Explain technical product or service information to customers.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/detailed-activities/explain-technical-product-or-service-information-to-customers}
}