Provide transportation information to passengers or customers.

Provide transportation information to passengers or customers. is a detailed work activity in O*NET — a concrete unit of work shared across 14 occupations and seen in 26 occupation-specific tasks. It rolls up into the broader work activity Provide information to guests, clients, or customers. in Communicating with People Outside the Organization .

Detailed work activities are the most granular shared layer in O*NET's work-activity hierarchy (Generalized → Intermediate → Detailed → occupation-specific task). The figures below describe how this activity shows up across the economy and what independent studies measure about AI and this kind of work — not a prediction that the work will be automated.

AI exposure

Of the 26 tasks under this activity that the OpenAI / Eloundou “GPTs are GPTs” study rated, 17 (65%) are flagged as directly exposed to language models (E1) or exposed via model-powered tools (E2).

The Anthropic Economic Index observes real AI use on 7 of these tasks, with a mean mapped-usage share of 0.010% per task.

Exposure estimates overlap with model capabilities — whether a model could speed the task up — not whether the work will be done by software. Observed AI use is augmentation and assistance today, not jobs replaced.

Member tasks

Occupation-specific tasks O*NET maps to this detailed work activity, most important first.

• Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets. · Flight Attendants · importance 4.8 · no direct exposure
• Check baggage and cargo and direct passengers to designated locations for loading. · Reservation and Transportation Ticket Agents and Travel Clerks · importance 4.8 · no direct exposure
• Prepare passengers and aircraft for landing, following procedures. · Flight Attendants · importance 4.7 · no direct exposure
• Provide customers with information on routes, gates, prices, timetables, terminals, or concourses. · Passenger Attendants · importance 4.7 · exposure with tools
• Make announcements to passengers, such as notifications of upcoming stops or schedule delays. · Subway and Streetcar Operators · importance 4.5 · direct LLM exposure
• Announce stops to passengers. · Bus Drivers, Transit and Intercity · importance 4.5 · direct LLM exposure
• Assist passengers, such as elderly or individuals with disabilities, on and off bus, ensure they are seated properly, help carry baggage, and answer questions about bus schedules or routes. · Bus Drivers, Transit and Intercity · importance 4.3 · no direct exposure
• Greet passengers, provide information, and answer questions concerning fares, schedules, transfers, and routings. · Subway and Streetcar Operators · importance 4.2 · direct LLM exposure
• Advise passengers to be seated and orderly while on vehicles. · Bus Drivers, Transit and Intercity · importance 4.2 · no direct exposure
• Respond to passengers' questions, requests, or complaints. · Passenger Attendants · importance 4.2 · direct LLM exposure
• Greet passengers boarding transportation equipment and announce routes and stops. · Passenger Attendants · importance 4.1 · direct LLM exposure
• Inform regular customers of new products or services and price changes. · Driver/Sales Workers · importance 4.1 · exposure with tools
• Announce flight delays and descent preparations. · Flight Attendants · importance 4.0 · direct LLM exposure
• Greet passengers boarding aircraft and direct them to assigned seats. · Flight Attendants · importance 4.0 · no direct exposure
• Provide customer assistance and information, such as giving directions or handling wheelchairs. · Parking Attendants · importance 4.0 · no direct exposure
• Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps. · Reservation and Transportation Ticket Agents and Travel Clerks · importance 4.0 · exposure with tools
• Quote prices to customers. · First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand · importance 3.8 · direct LLM exposure
• Interact with the public to answer traffic-related questions, respond to complaints or requests, or discuss traffic control ordinances, plans, policies, or procedures. · Traffic Technicians · importance 3.7 · no direct exposure
• Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules. · Flight Attendants · importance 3.6 · exposure with tools
• Provide passengers with information or advice about the local area, points of interest, hotels, or restaurants. · Shuttle Drivers and Chauffeurs · importance 3.5 · exposure with tools
• Make announcements regarding flights, using public address systems. · Airline Pilots, Copilots, and Flight Engineers · importance 3.2 · direct LLM exposure
• Provide customers with information about local roads or highways. · Automotive and Watercraft Service Attendants · importance 2.4 · direct LLM exposure
• Announce routes or stops. · School Bus Monitors · direct LLM exposure
• Determine fares based on trip distances and times, using taximeters and fee schedules, and announce fares to passengers. · Taxi Drivers · direct LLM exposure
• Provide passengers with information or advice about the local area, points of interest, hotels, or restaurants. · Taxi Drivers · exposure with tools
• Respond to students' questions, requests, or complaints. · School Bus Monitors · no direct exposure

Occupations that perform this

• Flight Attendants
• Reservation and Transportation Ticket Agents and Travel Clerks
• Passenger Attendants
• Subway and Streetcar Operators
• Bus Drivers, Transit and Intercity
• Driver/Sales Workers
• Parking Attendants
• First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
• Traffic Technicians
• Shuttle Drivers and Chauffeurs
• Airline Pilots, Copilots, and Flight Engineers
• Automotive and Watercraft Service Attendants
• School Bus Monitors
• Taxi Drivers

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-provide-transportation-information-to-passengers-or-customers,
  title  = {Provide transportation information to passengers or customers.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/detailed-activities/provide-transportation-information-to-passengers-or-customers}
}