Resolve customer complaints or problems.

Resolve customer complaints or problems. is a detailed work activity in O*NET — a concrete unit of work shared across 21 occupations and seen in 25 occupation-specific tasks. It rolls up into the broader work activity Respond to customer problems or inquiries. in Performing for or Working Directly with the Public .

Detailed work activities are the most granular shared layer in O*NET's work-activity hierarchy (Generalized → Intermediate → Detailed → occupation-specific task). The figures below describe how this activity shows up across the economy and what independent studies measure about AI and this kind of work — not a prediction that the work will be automated.

AI exposure

Of the 25 tasks under this activity that the OpenAI / Eloundou “GPTs are GPTs” study rated, 22 (88%) are flagged as directly exposed to language models (E1) or exposed via model-powered tools (E2).

The Anthropic Economic Index observes real AI use on 8 of these tasks, with a mean mapped-usage share of 0.014% per task.

Exposure estimates overlap with model capabilities — whether a model could speed the task up — not whether the work will be done by software. Observed AI use is augmentation and assistance today, not jobs replaced.

Member tasks

Occupation-specific tasks O*NET maps to this detailed work activity, most important first.

• Respond to customer inquiries or complaints. · Spa Managers · importance 4.7 · exposure with tools
• Respond to and resolve patrons' complaints. · First-Line Supervisors of Gambling Services Workers · importance 4.6 · exposure with tools
• Resolve customer complaints regarding problems, such as payout errors. · Gambling Managers · importance 4.6 · exposure with tools
• Resolve customer complaints. · Postmasters and Mail Superintendents · importance 4.5 · exposure with tools
• Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints. · Lodging Managers · importance 4.5 · exposure with tools
• Resolve complex, severe exposure claims, using high service oriented file handling. · Claims Adjusters, Examiners, and Investigators · importance 4.5 · exposure with tools
• Resolve any problems with itineraries, service, or accommodations. · Travel Guides · importance 4.5 · exposure with tools
• Investigate and resolve complaints regarding food quality, service, or accommodations. · Food Service Managers · importance 4.4 · exposure with tools
• Coordinate front-office activities of hotels or motels, and resolve problems. · Lodging Managers · importance 4.4 · exposure with tools
• Resolve customer complaints regarding sales and service. · Sales Managers · importance 4.3 · exposure with tools
• Resolve customer complaints regarding worker performance or services rendered. · First-Line Supervisors of Personal Service Workers · importance 4.3 · exposure with tools
• Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints. · Social and Community Service Managers · importance 4.2 · no direct exposure
• Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues. · Transportation, Storage, and Distribution Managers · importance 4.1 · exposure with tools
• Investigate complaints, disturbances, and violations and resolve problems, following management rules and regulations. · Property, Real Estate, and Community Association Managers · importance 4.1 · exposure with tools
• Settle seating disputes or help solve other customer concerns. · Ushers, Lobby Attendants, and Ticket Takers · importance 4.0 · no direct exposure
• Refer guest problems or complaints to supervisors. · Locker Room, Coatroom, and Dressing Room Attendants · importance 4.0 · no direct exposure
• Apply customer feedback to service improvement efforts. · First-Line Supervisors of Personal Service Workers · importance 3.9 · exposure with tools
• Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters. · Funeral Home Managers · importance 3.9 · exposure with tools
• Resolve customer complaints regarding worker performance or services rendered. · Entertainment and Recreation Managers, Except Gambling · importance 3.8 · exposure with tools
• Respond to problems related to ratepayers, water users, power users, government agencies, educational institutions, or other private or public power resource interests. · Hydroelectric Production Managers · importance 3.6 · exposure with tools
• Apply customer feedback to service improvement efforts. · First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services · exposure with tools
• Apply customer feedback to service improvement efforts. · First-Line Supervisors of Passenger Attendants · exposure with tools
• Read and review concerns of constituents or the general public and determine if governmental action is necessary. · Legislators · exposure with tools
• Resolve customer complaints regarding worker performance or services rendered. · First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services · exposure with tools
• Resolve customer complaints regarding worker performance or services rendered. · First-Line Supervisors of Passenger Attendants · exposure with tools

Occupations that perform this

• Spa Managers
• First-Line Supervisors of Gambling Services Workers
• Gambling Managers
• Postmasters and Mail Superintendents
• Lodging Managers
• Claims Adjusters, Examiners, and Investigators
• Travel Guides
• Food Service Managers
• Sales Managers
• First-Line Supervisors of Personal Service Workers
• Social and Community Service Managers
• Transportation, Storage, and Distribution Managers
• Property, Real Estate, and Community Association Managers
• Ushers, Lobby Attendants, and Ticket Takers
• Locker Room, Coatroom, and Dressing Room Attendants
• Funeral Home Managers
• Entertainment and Recreation Managers, Except Gambling
• Hydroelectric Production Managers
• Legislators
• First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
• First-Line Supervisors of Passenger Attendants

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-resolve-customer-complaints-or-problems,
  title  = {Resolve customer complaints or problems.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/detailed-activities/resolve-customer-complaints-or-problems}
}