First-Line Supervisors of Gambling Services Workers

AI & job outlook

What today's research says about this occupation's exposure to AI, how AI is actually being used in it, and where employment is headed. These are positions within published studies — measures of exposure and usage, not predictions that this job will disappear.

Exposure to current AI

Each study uses its own scale, so the raw scores are not comparable across rows — the percentile (this job's rank among all U.S. occupations with data) is the comparable figure, and sizes the bars.

OpenAI's exposure study scores tasks three ways: with a language model alone (α 0.3), with simple added tooling (β 0.4), and including AI-powered software (γ 0.6). Higher means more of the job's tasks could be done at least twice as fast — not that they will be automated away.

How AI is actually used in this job

Among measured AI assistant conversations mapped to this occupation (Anthropic Economic Index, 2026-01-15), these task types came up most. These are shares of observed AI conversations — not shares of the job, of worker time, or of what could be automated.

Job outlook

Independent U.S. Bureau of Labor Statistics employment projection for 2024–2034 — a labor-market forecast, not an AI-impact forecast.

“Annual openings” counts new jobs plus replacements for workers who leave the occupation, so it can be large even when growth is modest.

Tasks

All 30 tasks O*NET lists for this occupation, ordered by importance. Each links to its own page with AI-exposure and observed-use detail.

• Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service. Core · importance 4.8
• Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating. Core · importance 4.8
• Perform paperwork required for monetary transactions. Core · importance 4.6
• Greet customers and ask about the quality of service they are receiving. Core · importance 4.6
• Respond to and resolve patrons' complaints. Core · importance 4.6
• Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams. Core · importance 4.5
• Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games. Core · importance 4.5
• Monitor payment of hand-delivered jackpots to ensure promptness. Core · importance 4.5
• Explain and interpret house rules, such as game rules or betting limits, for patrons. Core · importance 4.5
• Establish and maintain banks and table limits for each game. Core · importance 4.5
• Reset slot machines after payoffs. Core · importance 4.5
• Answer patrons' questions about gaming machine functions and payouts. Core · importance 4.4
• Record the specifics of malfunctioning machines and document malfunctions needing repair. Core · importance 4.3
• Monitor patrons for signs of compulsive gambling, offering assistance if necessary. Core · importance 4.3
• Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary. Supplemental · importance 4.3
• Report customer-related incidents occurring in gaming areas to supervisors. Core · importance 4.3
• Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet. Core · importance 4.3
• Record, issue receipts for, and pay off bets. Supplemental · importance 4.2
• Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed. Core · importance 4.2
• Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating. Core · importance 4.2
• Exchange currency for customers, converting currency into requested combinations of bills and coins. Core · importance 4.1
• Determine how many gaming tables to open each day and schedule staff accordingly. Supplemental · importance 4.0
• Evaluate workers' performance and prepare written performance evaluations. Core · importance 4.0
• Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners. Supplemental · importance 3.9
• Monitor stations and games and move dealers from game to game to ensure adequate staffing. Core · importance 3.8
• Clean and maintain slot machines and surrounding areas. Core · importance 3.8
• Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy. Supplemental · importance 3.2
• Establish policies on types of gambling offered, odds, or extension of credit. Supplemental
• Interview and hire workers.
• Train, supervise, schedule, and evaluate workers.

Work activities

• Monitor operational quality or safety.
• Resolve customer complaints or problems.
• Monitor patron activities to identify problems or potential problems.
• Communicate with management or other staff to resolve problems.
• Perform basic equipment maintenance.
• Greet customers, patrons, or visitors.
• Maintain financial or account records.
• Explain regulations, policies, or procedures.
• Maintain knowledge of business operations.
• Operate gaming equipment.
• Respond to customer inquiries.
• Prepare operational reports or records.
• Conduct amusement or gaming activities.
• Enforce rules or regulations.
• Conduct gaming transactions.
• Clean facilities or equipment.
• Evaluate employee performance.
• Assign duties or work schedules to employees.
• Supervise service workers.
• Distribute resources to patrons or employees.
• Manage budgets for personal services operations.
• Develop plans for programs or services.
• Conduct eligibility or selection interviews.
• Hire personnel.
• Prepare employee work schedules.
• Train service staff.

Knowledge, skills & abilities

O*NET importance rating, from 1 (not important) to 5 (extremely important).

Knowledge

Abilities

Essential skills

Transferable skills

Skills in demand

Skills employers ask for in job postings for this occupation (Lightcast), with whether each is a common or specialized skill.

• Mathematics Common Skill
• English Language Common Skill
• Speech Recognition Specialized Skill
• Active Listening Common Skill
• Reading Comprehension Common Skill
• Deductive Reasoning Common Skill
• Critical Thinking Common Skill
• Time Management Common Skill
• Social Perceptiveness Common Skill
• Microsoft Excel Common Skill
• Writing Common Skill
• Information Ordering Specialized Skill
• Instructing Specialized Skill
• Inductive Reasoning Common Skill
• Complex Problem Solving Common Skill
• Negotiation Common Skill
• Psychology Specialized Skill
• Systems Analysis Specialized Skill
• Microsoft Word Common Skill
• Microsoft Project Specialized Skill
• Microsoft PowerPoint Common Skill
• Microsoft Outlook Common Skill
• Microsoft Access Specialized Skill
• Active Learning Common Skill
• Learning Strategies Specialized Skill
• Finger Dexterity Common Skill
• Visualization Specialized Skill
• Foreign Language Common Skill
• Telecommunications Specialized Skill
• Equipment Selection Specialized Skill
• Equipment Maintenance Specialized Skill
• Geography Specialized Skill
• Depth Perception Common Skill
• Installation Specialized Skill
• Physics Specialized Skill
• Chemistry Specialized Skill
• Biology Specialized Skill
• Project Management Software Specialized Skill
• Presentation Software Specialized Skill

Tools & technology

Work context

How characteristic each condition is of the job, on O*NET's 1–5 context scale (higher = more present in day-to-day work). Each condition links to how it varies across all occupations.

How to get in

Job zone

Zone 2 — Job Zone 1-2: Very Little to Some Preparation Needed

Education

Usually requires a high school diploma or GED, though some occupations may not.

Typical entry-level education

High school diploma or equivalent · BLS, the typical path — not a requirement

Related experience

Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.

Preparation level

SVP (Below 6.0) — total schooling plus on-the-job experience.

What to study: Business, Management, Marketing, and Related Support Services , Culinary, Entertainment, and Personal Services . Fields of study crosswalked to this occupation (NCES CIP–SOC), not a requirement.

Education of current workers

Share of people in this occupation at each level of education.

Interests & work styles

The interests and personal qualities O*NET associates with people who do this work.

Work styles

Career interests (Holland / RIASEC)

Interest areas

Wages & employment

U.S. · annual wages (BLS OEWS)

Industries that employ this occupation

Where these workers are employed, by number of jobs (national, BLS OEWS). Pay shown is the occupation's national median, not industry-specific.

Where this work is most concentrated

Industries where this occupation is far more common than in the economy as a whole. The location quotient is how many times more concentrated it is here (a value of 5 means five times its economy-wide share).

Related occupations

Part of the Hospitality, Events, & Tourism career cluster.

• Gambling Managers · 11-9071.00 Compare →
• Gambling Change Persons and Booth Cashiers · 41-2012.00 Compare →
• Gambling Cage Workers · 43-3041.00 Compare →
• Gambling and Sports Book Writers and Runners · 39-3012.00 Compare →
• Gambling Dealers · 39-3011.00 Compare →
• First-Line Supervisors of Office and Administrative Support Workers · 43-1011.00 Compare →
• Gambling Surveillance Officers and Gambling Investigators · 33-9031.00 Compare →
• First-Line Supervisors of Mechanics, Installers, and Repairers · 49-1011.00 Compare →
• First-Line Supervisors of Retail Sales Workers · 41-1011.00 Compare →
• First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand · 53-1042.00 Compare →
• First-Line Supervisors of Non-Retail Sales Workers · 41-1012.00 Compare →
• First-Line Supervisors of Housekeeping and Janitorial Workers · 37-1011.00 Compare →

Side-by-side comparisons place two occupations’ pay, preparation, skills, and AI exposure on the same page — same data, same scale, no forecast.

What you can do with this

Options the data surfaces for First-Line Supervisors of Gambling Services Workers — not advice or a forecast. Each is a real cross-link you can follow into the evidence.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• BLS Occupational Employment and Wage Statistics (OEWS) May 2024 U.S. Bureau of Labor Statistics
• BLS Employment Projections 2024–2034 U.S. Bureau of Labor Statistics
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• Microsoft “Working with AI” working-with-ai Microsoft Research
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-role-39-1013-00,
  title  = {First-Line Supervisors of Gambling Services Workers},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; BLS Occupational Employment and Wage Statistics (OEWS) May 2024; BLS Employment Projections 2024–2034; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); Microsoft “Working with AI” working-with-ai; “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/roles/role-39-1013-00}
}