Often handed to AI
Task areas most often handled directively in observed AI conversations — candidates to delegate with light review.
- Research and analyze member or community needs to determine program directions and goals. · 0.8%
Social and Community Service Managers
Occupation · SOC 11-9151.00
Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.
Also called: Child Welfare Services Director · Social Services Director · Transitional Care Director · Vocational Rehabilitation Administrator · Adoption Services Manager · Children's Service Supervisor · Clinical Services Director · Community Services Director · Psychiatric Social Worker Supervisor · Adult Daycare Coordinator · Borough Coordinator · Case Manager
Job family: Management Occupations
Take this to your AI
A source-stamped Markdown brief of this occupation — paste it into an agent, or fetch
/roles/role-11-9151-00/context.md directly.
AI work map
A fast read on where AI already shows up in this occupation, where it stays a copilot, where humans remain in the loop, and what the labor market is doing. Built from observed Claude.ai conversations mapped to O*NET tasks and from published research — measures of usage and exposure, not advice or predictions that the job is going away.
Use as a copilot
Task areas where people work with AI — iterating, learning, or checking — staying in the loop rather than handing the task off.
- Prepare and maintain records and reports, such as budgets, personnel records, or training manuals. · 1.4%
- Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively. · 0.4%
Keep a human in the loop
Task areas where a human was still judged necessary in a large share of observed conversations — not a safety ruling, an observed-need signal.
- Prepare and maintain records and reports, such as budgets, personnel records, or training manuals. · 97.1% need a human
- Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively. · 95.3% need a human
- Research and analyze member or community needs to determine program directions and goals. · 94.9% need a human
Skills it runs on
The capabilities O*NET rates most important for this occupation — the human ground the work is built on.
See all skills →Market signal
Independent published positions, read together — not a forecast.
- About average employment outlook (+6.4% by 2034)
- 18,600 openings/yr
- Moderate AI exposure
- Observed AI use leans augmentation
- Median pay $78,240/yr
- Can largely be done remotely (teleworkable)
- A reversal from 2013 — rated low automation risk then (5th), high AI task-overlap now (62nd)
62nd-percentile task overlap — yet about 18,600 openings a year (+6.4% projected, BLS), and observed AI use leans 5423% copilot, not hand-off (AEI) . What exposure means →
AI & job outlook
What today's research says about this occupation's exposure to AI, how AI is actually being used in it, and where employment is headed. These are positions within published studies — measures of exposure and usage, not predictions that this job will disappear.
Exposure to current AI
Each study uses its own scale, so the raw scores are not comparable across rows — the percentile (this job's rank among all U.S. occupations with data) is the comparable figure, and sizes the bars.
| Measure | Rank vs all occupations | Percentile | Score |
|---|---|---|---|
| Overall AI exposure (Felten et al.) High | 81st | 1.2 | |
| LLM task exposure, γ (OpenAI / Eloundou) Moderate | 56th | 0.7 | |
| AI assistant applicability (Microsoft) Moderate | 53rd | 0.2 |
OpenAI's exposure study scores tasks three ways: with a language model alone (α 0.1), with simple added tooling (β 0.4), and including AI-powered software (γ 0.7). Higher means more of the job's tasks could be done at least twice as fast — not that they will be automated away.
Most of this job's tasks can be done remotely (Dingel–Neiman), which tends to track with higher digital and AI exposure.
Historical automation estimate (2013)
A pre-LLM (2013) estimate of how automatable this job is by computerization and robotics. Shown for historical context only — it is not part of any current AI ranking.
Frey–Osborne probability 0.0 · 5th percentile among occupations · Low
How AI is actually used in this job
Among measured AI assistant conversations mapped to this occupation (Anthropic Economic Index, 2026-01-15), these task types came up most. These are shares of observed AI conversations — not shares of the job, of worker time, or of what could be automated.
| Prepare and maintain records and reports, such as budgets, personnel records, or training manuals. | 1.3% | |
| Research and analyze member or community needs to determine program directions and goals. | 0.7% |
Job outlook
Independent U.S. Bureau of Labor Statistics employment projection for 2024–2034 — a labor-market forecast, not an AI-impact forecast.
| Outlook | About average · +6.4% by 2034 |
| Projected annual openings | 18,600 |
| Employment 2024 → 2034 | 219,800 → 233,900 |
“Annual openings” counts new jobs plus replacements for workers who leave the occupation, so it can be large even when growth is modest.
Where this work sits on the global GenAI gradient
The ILO's 2025 global study scores generative-AI exposure on the international ISCO-08 occupation system, not US SOC. Bridged through the published (and approximate, many-to-many) IBS O*NET-SOC ↔ ISCO-08 crosswalk, this US occupation corresponds to the international occupation below. Exposure here means how much of the work's tasks today's AI can attempt — task overlap, not automation, adoption, or jobs lost.
Social and Community Service Managers sits at the 69th percentile of 427
occupations on the global GenAI task-exposure gradient
— exposure rose from 2023 to 2025. Each dot is one occupation; the
ringed one is this work. Exposure is task overlap, not automation or jobs lost.
37% mean task exposure (2025)
69th percentile of 427 placed occupations
+5 pts shift 2023 → 2025
| International occupation (ISCO-08) | Task exposure (2025) | Most tasks fall in |
|---|---|---|
| Social Welfare Managers · 1344 | 37% | Minimal |
Read the whole six-band gradient on the GenAI exposure gradient page. The crosswalk is approximate: a US occupation can map to several international ones, and the ILO scores describe the international occupation, not this exact US role.
Working with AI in this job
How people actually apply AI to this occupation's tasks, from Claude.ai (Free and Pro) conversations in the Anthropic Economic Index, 2026-01-15. This is one AI assistant's consumer sample — not all AI, not the whole workforce. Autonomy and the collaboration mix are model-rated estimates; figures below the sample floor are hidden.
| Augmentation vs. automation | 54.2% working with AI · 31.1% handed to AI |
| Most common way people use AI here | Iteration · you and AI go back and forth |
| Typical AI autonomy | 3.0 / 5 · higher = AI acts more independently |
| Used for work (vs. personal / coursework) | 83.5% |
What people delegate to AI
The role's most common tasks in AI conversations, each tagged with how people work with the AI on it. “Usage” is the share of observed conversations, not of the job.
| Task | How | Usage |
|---|---|---|
| Prepare and maintain records and reports, such as budgets, personnel records, or training manuals. | Iteration | 1.4% |
| Research and analyze member or community needs to determine program directions and goals. | Directive | 0.8% |
| Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively. | Iteration | 0.4% |
Where a human is still needed
Tasks where the model most often judged that a person remained necessary — a useful read on the current boundary, not a guarantee.
| Prepare and maintain records and reports, such as budgets, personnel records, or training manuals. | 97.1% | |
| Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively. | 95.3% | |
| Research and analyze member or community needs to determine program directions and goals. | 94.9% |
What people most often hand AI here
Example prompts phrased from the tasks people most often delegate to AI in this occupation (Anthropic Economic Index). Each shows the underlying measured task and its share of observed AI use. They are suggested phrasings of real tasks — starting points, not endorsed instructions.
-
Help me prepare and maintain records and reports, such as budgets, personnel records, or training manuals.From: Prepare and maintain records and reports, such as budgets, personnel records, or training manuals. · 1.4% of measured AI use · task iteration
-
Help me research and analyze member or community needs to determine program directions and goals.From: Research and analyze member or community needs to determine program directions and goals. · 0.8% of measured AI use · directive
-
Help me evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.From: Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively. · 0.4% of measured AI use · task iteration
Tasks
All 16 tasks O*NET lists for this occupation, ordered by importance. Each links to its own page with AI-exposure and observed-use detail.
- Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management. Core · importance 4.4
- Direct activities of professional and technical staff members and volunteers. Core · importance 4.4
- Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively. Core · importance 4.3
- Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits. Core · importance 4.3
- Prepare and maintain records and reports, such as budgets, personnel records, or training manuals. Core · importance 4.2
- Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints. Core · importance 4.2
- Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated. Core · importance 4.0
- Recruit, interview, and hire or sign up volunteers and staff. Core · importance 4.0
- Research and analyze member or community needs to determine program directions and goals. Core · importance 3.9
- Implement and evaluate staff, volunteer, or community training programs. Core · importance 3.9
- Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies. Core · importance 3.7
- Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted. Supplemental · importance 3.6
- Plan and administer budgets for programs, equipment, and support services. Supplemental · importance 3.6
- Speak to community groups to explain and interpret agency purposes, programs, and policies. Core · importance 3.4
- Represent organizations in relations with governmental and media institutions. Supplemental · importance 3.4
- Direct fundraising activities and the preparation of public relations materials. Supplemental · importance 3.4
Work activities
- Establish interpersonal business relationships to facilitate work activities.
- Prepare financial documents, reports, or budgets.
- Maintain operational records.
- Supervise employees.
- Monitor performance of organizational members or partners.
- Develop operating strategies, plans, or procedures.
- Direct administrative or support services.
- Develop organizational policies or programs.
- Analyze market research data.
- Promote products, services, or programs.
- Interview employees, customers, or others to collect information.
- Hire personnel.
- Recruit personnel.
- Represent the organization in external relations.
- Prepare operational budgets.
- Analyze impact of legal or regulatory changes.
- Advise others on legal or regulatory compliance matters.
- Coordinate special events or programs.
- Conduct opinion surveys or needs assessments.
- Resolve customer complaints or problems.
- Evaluate training programs, instructors, or materials.
- Manage human resources activities.
Knowledge, skills & abilities
O*NET importance rating, from 1 (not important) to 5 (extremely important).
Knowledge
Abilities
| Oral Expression | 4.4 | |
| Oral Comprehension | 4.1 | |
| Written Comprehension | 4.0 | |
| Problem Sensitivity | 4.0 | |
| Written Expression | 3.9 | |
| Deductive Reasoning | 3.9 | |
| Speech Recognition | 3.9 | |
| Speech Clarity | 3.9 | |
| Originality | 3.8 | |
| Inductive Reasoning | 3.8 | |
| Fluency of Ideas | 3.6 | |
| Information Ordering | 3.5 |
Transferable skills
| Social Perceptiveness | 4.0 | |
| Service Orientation | 4.0 | |
| Coordination | 3.9 | |
| Complex Problem Solving | 3.9 | |
| Judgment and Decision Making | 3.9 | |
| Time Management | 3.9 | |
| Management of Personnel Resources | 3.9 | |
| Systems Analysis | 3.8 | |
| Systems Evaluation | 3.8 | |
| Instructing | 3.5 |
Essential skills
| Active Listening | 3.9 | |
| Critical Thinking | 3.9 | |
| Active Learning | 3.9 | |
| Monitoring | 3.9 | |
| Reading Comprehension | 3.8 | |
| Writing | 3.8 | |
| Speaking | 3.8 | |
| Learning Strategies | 3.6 |
Skills in demand
Skills employers ask for in job postings for this occupation (Lightcast), with whether each is a common or specialized skill.
Showing the top 40 of 44.
Tools & technology
Work context
How characteristic each condition is of the job, on O*NET's 1–5 context scale (higher = more present in day-to-day work). Each condition links to how it varies across all occupations.
How to get in
- Job zone
- Zone 4 — Job Zone Four: Considerable Preparation Needed
- Education
- Most of these occupations require a four-year bachelor's degree, but some do not.
- Typical entry-level education
- Bachelor's degree · BLS, the typical path — not a requirement
- Related experience
- A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
- Preparation level
- SVP (7.0 to < 8.0) — total schooling plus on-the-job experience.
What to study: Business, Management, Marketing, and Related Support Services , Multi/Interdisciplinary Studies , Public Administration and Social Service Professions . Fields of study crosswalked to this occupation (NCES CIP–SOC), not a requirement.
Education of current workers
Share of people in this occupation at each level of education.
| Bachelor's Degree | 50.4% | |
| Master's Degree | 23.9% | |
| Associate's Degree (or other 2-year degree) | 8.2% | |
| Post-Master's Certificate | 8.1% | |
| High School Diploma | 7.2% | |
| Some College Courses | 2.2% |
Interests & work styles
The interests and personal qualities O*NET associates with people who do this work.
Work styles
| Integrity | 10.0 | |
| Cooperation | 9.0 | |
| Achievement Orientation | 8.0 | |
| Social Orientation | 7.0 | |
| Self-Control | 6.0 | |
| Empathy | 5.0 | |
| Adaptability | 4.0 |
Career interests (Holland / RIASEC)
| Enterprising | 7.0 | |
| Social | 5.4 | |
| Conventional | 4.2 |
Interest areas
| Management/Administration | 6.4 | |
| Social Service | 6.1 | |
| Professional Advising | 5.0 | |
| Human Resources | 4.6 | |
| Public Speaking | 4.3 | |
| Personal Service | 3.6 |
Wages & employment
U.S. · annual wages (BLS OEWS)
| 10th percentile | $50,020 |
| 25th percentile | $62,420 |
| Median (50th) | $78,240 |
| 75th percentile | $100,600 |
| 90th percentile | $129,820 |
| People employed | 195,490 |
Industries that employ this occupation
Where these workers are employed, by number of jobs (national, BLS OEWS). Pay shown is the occupation's national median, not industry-specific.
| Industry | Workers | National median pay |
|---|---|---|
| Health Care and Social Assistance · Sector | 122,240 | $74,980 |
| Other Services (except Public Administration) · Sector | 19,170 | $77,280 |
| Services for the Elderly and Persons with Disabilities · National industry | 18,750 | $66,870 |
| Residential Intellectual and Developmental Disability Facilities · National industry | 7,460 | $62,790 |
| Residential Mental Health and Substance Abuse Facilities · National industry | 6,890 | $75,490 |
| Educational Services · Sector | 6,430 | $88,040 |
| Outpatient Mental Health and Substance Abuse Centers · National industry | 5,930 | $80,020 |
| Management of Companies and Enterprises · Sector | 5,850 | $86,420 |
| Offices of Mental Health Practitioners (except Physicians) · National industry | 1,470 | $89,120 |
| Professional, Scientific, and Technical Services · Sector | 1,360 | $101,850 |
| Administrative and Support and Waste Management and Remediation Services · Sector | 1,000 | $81,070 |
| Real Estate and Rental and Leasing · Sector | 960 | $67,440 |
Where this work is most concentrated
Industries where this occupation is far more common than in the economy as a whole. The location quotient is how many times more concentrated it is here (a value of 5 means five times its economy-wide share).
| Industry | Concentration | Workers |
|---|---|---|
| Residential Mental Health and Substance Abuse Facilities · National industry | 21.01× | 6,890 |
| Residential Intellectual and Developmental Disability Facilities · National industry | 15.11× | 7,460 |
| Outpatient Mental Health and Substance Abuse Centers · National industry | 15.1× | 5,930 |
| Services for the Elderly and Persons with Disabilities · National industry | 6.13× | 18,750 |
| Offices of Mental Health Practitioners (except Physicians) · National industry | 4.79× | 1,470 |
| Health Care and Social Assistance · Sector | 4.17× | 122,240 |
| Other Services (except Public Administration) · Sector | 3.42× | 19,170 |
| Research and Development in the Social Sciences and Humanities · National industry | 1.95× | 150 |
Related occupations
Part of the Healthcare & Human Services and Public Service & Safety career clusters.
- Child, Family, and School Social Workers · 21-1021.00 Compare →
- Rehabilitation Counselors · 21-1015.00 Compare →
- Community Health Workers · 21-1094.00 Compare →
- Healthcare Social Workers · 21-1022.00 Compare →
- Mental Health and Substance Abuse Social Workers · 21-1023.00 Compare →
- Educational, Guidance, and Career Counselors and Advisors · 21-1012.00 Compare →
- Social and Human Service Assistants · 21-1093.00 Compare →
- Health Education Specialists · 21-1091.00 Compare →
- Human Resources Managers · 11-3121.00 Compare →
- Directors, Religious Activities and Education · 21-2021.00 Compare →
- Medical and Health Services Managers · 11-9111.00 Compare →
- Education and Childcare Administrators, Preschool and Daycare · 11-9031.00 Compare →
Side-by-side comparisons place two occupations’ pay, preparation, skills, and AI exposure on the same page — same data, same scale, no forecast.
What you can do with this
Options the data surfaces for Social and Community Service Managers — not advice or a forecast. Each is a real cross-link you can follow into the evidence.
Skills that travel
Capabilities this work builds that are used across many other occupations.
Adjacent roles
Occupations O*NET rates as related — the nearby moves on the map.
Paths in
How people typically prepare for this work.
- Bachelor's degree · typical entry level
- Job zone 4 — Job Zone Four: Considerable Preparation Needed · preparation tier
- Business, Management, Marketing, and Related Support Services · field of study
- Multi/Interdisciplinary Studies · field of study
Zoom out
On the global GenAI exposure gradient this work sits around the 69th percentile of 427 international occupations.
Write a report on thisheadline · factoids · citation
Social and Community Service Managers show 62nd-percentile AI task overlap — and about 18,600 annual U.S. openings
- Social and Community Service Managers rank in the 62nd percentile (Moderate band) for AI task overlap across U.S. occupations — a measure of how much of the work today's AI can attempt, not how much is automated.Eloundou et al. (GPTs are GPTs) + Felten AIOE
- The occupation is projected to see about 18,600 U.S. job openings per year (2024–34), counting growth and replacement — a labor-demand projection made independently of AI.BLS Employment Projections 2024–34
- BLS projects employment to be about average (+6.4%) from 2024 to 2034.BLS Employment Projections 2024–34
- Median annual pay is $78,240, across about 195,490 U.S. workers.BLS OEWS (May 2024)
- Of the AI use actually observed for this work, 54% looks like augmentation (drafting, iterating, checking) rather than hands-off automation — from a Claude.ai usage sample, not a census.2026-01-15-v4-plus-2025-03-27-v2
Copy the whole kit
Social and Community Service Managers show 62nd-percentile AI task overlap — and about 18,600 annual U.S. openings • Social and Community Service Managers rank in the 62nd percentile (Moderate band) for AI task overlap across U.S. occupations — a measure of how much of the work today's AI can attempt, not how much is automated. (Eloundou et al. (GPTs are GPTs) + Felten AIOE) • The occupation is projected to see about 18,600 U.S. job openings per year (2024–34), counting growth and replacement — a labor-demand projection made independently of AI. (BLS Employment Projections 2024–34) • BLS projects employment to be about average (+6.4%) from 2024 to 2034. (BLS Employment Projections 2024–34) • Median annual pay is $78,240, across about 195,490 U.S. workers. (BLS OEWS (May 2024)) • Of the AI use actually observed for this work, 54% looks like augmentation (drafting, iterating, checking) rather than hands-off automation — from a Claude.ai usage sample, not a census. (2026-01-15-v4-plus-2025-03-27-v2) Source: Singulariki — "Social and Community Service Managers". https://singulariki.com/roles/role-11-9151-00 Note: AI task overlap measures what today's AI can attempt, not automation, job loss, or a forecast.
AssetsShare imageMethodology & sourcesPress & newsroomThe newsroom
Every line is built only from figures this page already shows and cites. AI task overlap means what today's AI can attempt — not automation, job loss, or a forecast.
Sources for this page
Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.
- O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
- BLS Occupational Employment and Wage Statistics (OEWS) May 2024 U.S. Bureau of Labor Statistics
- BLS Employment Projections 2024–2034 U.S. Bureau of Labor Statistics
- Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
- Microsoft “Working with AI” working-with-ai Microsoft Research
- “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic
- AI Occupational Exposure (AIOE) Felten, Raj & Seamans academic
- ILO / Gmyrek et al. GenAI exposure gradient 2025 International Labour Organization
- IBS O*NET-SOC ↔ ISCO-08 occupation crosswalk 2022 Institute for Structural Research (IBS)
- Frey & Osborne (2013) frey-osborne-automation academic
- Dingel & Neiman (2020) dingel-neiman-workathome academic
Data compiled June 2, 2026. Figures are estimates, not advice.
Cite this page
Plain
Singulariki. "Social and Community Service Managers." Singulariki: a source-backed encyclopedia of work. Built from O*NET 30.3; BLS Occupational Employment and Wage Statistics (OEWS) May 2024; BLS Employment Projections 2024–2034; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); Microsoft “Working with AI” working-with-ai; “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130; AI Occupational Exposure (AIOE) Felten, Raj & Seamans; ILO / Gmyrek et al. GenAI exposure gradient 2025; IBS O*NET-SOC ↔ ISCO-08 occupation crosswalk 2022; Frey & Osborne (2013) frey-osborne-automation; Dingel & Neiman (2020) dingel-neiman-workathome. Accessed June 7, 2026. https://singulariki.com/roles/role-11-9151-00
APA
Singulariki. (2026). Social and Community Service Managers. Singulariki: a source-backed encyclopedia of work. Retrieved June 7, 2026, from https://singulariki.com/roles/role-11-9151-00
BibTeX
@misc{singulariki-role-11-9151-00,
title = {Social and Community Service Managers},
author = {{Singulariki}},
year = {2026},
note = {O*NET 30.3; BLS Occupational Employment and Wage Statistics (OEWS) May 2024; BLS Employment Projections 2024–2034; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); Microsoft “Working with AI” working-with-ai; “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130; AI Occupational Exposure (AIOE) Felten, Raj & Seamans; ILO / Gmyrek et al. GenAI exposure gradient 2025; IBS O*NET-SOC ↔ ISCO-08 occupation crosswalk 2022; Frey & Osborne (2013) frey-osborne-automation; Dingel & Neiman (2020) dingel-neiman-workathome. Accessed June 7, 2026},
url = {https://singulariki.com/roles/role-11-9151-00}
} Citations name the underlying public dataset releases — they reflect what this page is built from, not just the URL.