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Written Letters and Memos

Work context · O*NET

Written Letters and Memos is a work-context dimension in the O*NET database — one of the standardized conditions O*NET uses to describe the environment a job is done in , grouped under Interpersonal Relationships. O*NET defines it by asking workers: "How frequently does your job require written letters and memos?." It is rated for 894 occupations, which average 3.06 out of 5 (moderate relative to other context dimensions).

How it's measured

O*NET rates each occupation on this dimension on a 1–5 context-importance scale (the CX scale), where higher means the condition is a more frequent or more central part of the work. The figures on this page are those occupation-level ratings — a description of working conditions as workers report them, not a judgment about pay, difficulty, or whether a job is "good."

Economy-wide average 3.06 / 5 Mean across all 894 rated occupations
Range across occupations 1.07–4.93 Lowest to highest occupation rating (spread 3.86)
Intensity vs. other dimensions 59th pct Where this dimension's average ranks among all O*NET work-context dimensions

Occupations where it's highest

The occupations that rate this condition strongest on the 1–5 scale.

Occupation Rating Score
Claims Adjusters, Examiners, and Investigators 4.93
Ophthalmologists, Except Pediatric 4.81
Oral and Maxillofacial Surgeons 4.67
Genetic Counselors 4.64
Allergists and Immunologists 4.55
Property, Real Estate, and Community Association Managers 4.55
Loan Interviewers and Clerks 4.53
Human Resources Specialists 4.52
Paralegals and Legal Assistants 4.52
Administrative Law Judges, Adjudicators, and Hearing Officers 4.51
Credit Authorizers, Checkers, and Clerks 4.50
Gem and Diamond Workers 4.50
Postmasters and Mail Superintendents 4.50
Neurologists 4.49
Podiatrists 4.49
Optometrists 4.45
Audiologists 4.40
Lawyers 4.40
Psychiatrists 4.40
Equal Opportunity Representatives and Officers 4.39
Animal Control Workers 4.38
Fundraisers 4.38
Social and Human Service Assistants 4.38
Prosthodontists 4.36
Dermatologists 4.34

Occupations where it's lowest

The occupations that rate this condition weakest — where it is rarely part of the work.

Occupation Rating Score
Cutting, Punching, and Press Machine Setters, Operators, and Tenders, Metal and Plastic 1.07
Rock Splitters, Quarry 1.09
Model Makers, Wood 1.18
Software Developers 1.18
Fallers 1.27
Pourers and Casters, Metal 1.29
Cooks, Restaurant 1.35
Dancers 1.35
Farmworkers and Laborers, Crop, Nursery, and Greenhouse 1.35
Construction Laborers 1.40
Aircraft Structure, Surfaces, Rigging, and Systems Assemblers 1.42
Sewing Machine Operators 1.42
Roof Bolters, Mining 1.44
Upholsterers 1.46
Manufactured Building and Mobile Home Installers 1.48
Model Makers, Metal and Plastic 1.50
Textile Bleaching and Dyeing Machine Operators and Tenders 1.50
Pressers, Textile, Garment, and Related Materials 1.51
Farmworkers, Farm, Ranch, and Aquacultural Animals 1.52
Coil Winders, Tapers, and Finishers 1.54
Dental Hygienists 1.54
Bicycle Repairers 1.57
Light Truck Drivers 1.57
Helpers--Painters, Paperhangers, Plasterers, and Stucco Masons 1.58
Graders and Sorters, Agricultural Products 1.59

How AI is used by roles where written letters and memos is central

A working condition is not itself "being automated" — but we can look at the occupations where it is most central and ask how those people actually use AI. This rolls the Anthropic Economic Index per-role signal up across the roles that rate this condition 3 or higher (CX-rating-weighted). 64.8% of the 511 occupations where this condition is present carry observed AI-usage data (331 roles).

Across those roles, 49.3% of AI conversations are people working with AI and 31.5% hand a task to AI , with an average autonomy of 3.58 / 5.

Collaboration pattern Share What it means
directive 29.6% AI does it; you give the instruction
task iteration 26.1% you and AI go back and forth
learning 20.0% you ask AI to explain or teach
validation 3.2% you do it; AI checks your work
feedback loop 1.9% AI does it, then adjusts from your feedback

Roles behind this signal

The occupations where this condition is most central and that also have the most AEI data. "Works with AI" is the role's share of conversations that augment rather than automate.

Occupation Condition (1–5) Works with AI Autonomy
English Language and Literature Teachers, Postsecondary 3.5 63.2% 4.0/5
Biological Science Teachers, Postsecondary 4.0 63.2% 4.0/5
Editors 3.4 68.2% 4.0/5
Foreign Language and Literature Teachers, Postsecondary 3.4 65.2% 3.0/5
Poets, Lyricists and Creative Writers 3.3 46.2% 4.0/5
Office Clerks, General 3.7 36.5% 3.0/5
Technical Writers 3.5 54.2% 4.0/5
Recreation and Fitness Studies Teachers, Postsecondary 3.5 66.2% 3.3/5
Social Work Teachers, Postsecondary 3.5 67.2% 3.5/5
Educational, Guidance, School, and Vocational Counselors 3.2 70.6% 4.0/5
Atmospheric, Earth, Marine, and Space Sciences Teachers, Postsecondary 3.8 66.3% 4.0/5
History Teachers, Postsecondary 3.8 65.1% 3.5/5

Source: Anthropic Economic Index (2026-01-15-v4-plus-2025-03-27-v2) over a sample of Claude.ai Free and Pro conversations — not all AI tools and not the whole workforce. This is a role-weighted projection from AEI-linked occupations where this condition is central, not a direct measurement of AI use for the condition itself. Shares are weighted by how central the condition is to each role; some conversations are left unclassified by Anthropic's taxonomy, so shares need not sum to 100.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

Data compiled June 2, 2026. Figures are estimates, not advice.

Cite this page
Plain

Singulariki. "Written Letters and Memos." Singulariki: a source-backed encyclopedia of work. Built from O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27). Accessed June 7, 2026. https://singulariki.com/work-context/written-letters-and-memos

APA

Singulariki. (2026). Written Letters and Memos. Singulariki: a source-backed encyclopedia of work. Retrieved June 7, 2026, from https://singulariki.com/work-context/written-letters-and-memos

BibTeX
@misc{singulariki-written-letters-and-memos,
  title  = {Written Letters and Memos},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27). Accessed June 7, 2026},
  url    = {https://singulariki.com/work-context/written-letters-and-memos}
}

Citations name the underlying public dataset releases — they reflect what this page is built from, not just the URL.