Respond to customer problems or complaints.

Respond to customer problems or complaints. is a detailed work activity in O*NET — a concrete unit of work shared across 19 occupations and seen in 21 occupation-specific tasks. It rolls up into the broader work activity Respond to customer problems or inquiries. in Performing for or Working Directly with the Public .

Detailed work activities are the most granular shared layer in O*NET's work-activity hierarchy (Generalized → Intermediate → Detailed → occupation-specific task). The figures below describe how this activity shows up across the economy and what independent studies measure about AI and this kind of work — not a prediction that the work will be automated.

AI exposure

Of the 21 tasks under this activity that the OpenAI / Eloundou “GPTs are GPTs” study rated, 19 (90%) are flagged as directly exposed to language models (E1) or exposed via model-powered tools (E2).

The Anthropic Economic Index observes real AI use on 4 of these tasks, with a mean mapped-usage share of 0.022% per task.

Exposure estimates overlap with model capabilities — whether a model could speed the task up — not whether the work will be done by software. Observed AI use is augmentation and assistance today, not jobs replaced.

Member tasks

Occupation-specific tasks O*NET maps to this detailed work activity, most important first.

• Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. · Dispatchers, Except Police, Fire, and Ambulance · importance 4.7 · exposure with tools
• Resolve problems or discrepancies concerning customers' accounts. · Tellers · importance 4.6 · exposure with tools
• Correspond with customers and confer with coworkers to answer inquiries, discuss market fluctuations, or resolve account problems. · Brokerage Clerks · importance 4.6 · exposure with tools
• Check to ensure that appropriate changes were made to resolve customers' problems. · Customer Service Representatives · importance 4.4 · exposure with tools
• Resolve customer complaints or answer customers' questions regarding policies and procedures. · First-Line Supervisors of Office and Administrative Support Workers · importance 4.4 · exposure with tools
• Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation. · Postal Service Clerks · importance 4.3 · exposure with tools
• Answer customer questions regarding problems with their accounts. · Bill and Account Collectors · importance 4.3 · exposure with tools
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. · Office Clerks, General · importance 4.3 · exposure with tools
• Receive and respond to customer complaints. · Order Clerks · importance 4.2 · exposure with tools
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. · Customer Service Representatives · importance 4.2 · exposure with tools
• Hear and resolve complaints from customers or the public. · Receptionists and Information Clerks · importance 4.1 · exposure with tools
• Investigate and correct errors upon customers' request, according to customer and bank records. · New Accounts Clerks · importance 4.1 · exposure with tools
• Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications. · Shipping, Receiving, and Inventory Clerks · importance 4.0 · exposure with tools
• Investigate and answer complaints regarding contested parking citations, determining their validity and routing them appropriately. · Parking Enforcement Workers · importance 3.8 · exposure with tools
• Collect fines and respond to complaints about fines. · Library Technicians · importance 3.7 · direct LLM exposure
• Respond to public suggestions and complaints. · Civil Engineering Technologists and Technicians · importance 3.6 · exposure with tools
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. · Customer Service Representatives · importance 3.6 · exposure with tools
• Search for lost articles or for parents of lost children. · Ushers, Lobby Attendants, and Ticket Takers · importance 3.5 · no direct exposure
• Investigate complaints or conflicts related to the alteration of public waters, gathering information, recommending alternatives, informing participants of progress, and preparing draft orders. · Hydrologists · importance 3.0 · exposure with tools
• Represent work unit at meetings or conferences and serve as liaison for requests or complaints. · Administrative Services Managers · no direct exposure
• Return checks to customers or retrieve checks returned to customers in error, adjusting accounts and answering inquiries about errors as necessary. · Billing and Posting Clerks · direct LLM exposure

Occupations that perform this

• Dispatchers, Except Police, Fire, and Ambulance
• Tellers
• Brokerage Clerks
• Customer Service Representatives
• First-Line Supervisors of Office and Administrative Support Workers
• Postal Service Clerks
• Bill and Account Collectors
• Office Clerks, General
• Order Clerks
• Receptionists and Information Clerks
• New Accounts Clerks
• Shipping, Receiving, and Inventory Clerks
• Parking Enforcement Workers
• Library Technicians
• Civil Engineering Technologists and Technicians
• Ushers, Lobby Attendants, and Ticket Takers
• Hydrologists
• Administrative Services Managers
• Billing and Posting Clerks

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-respond-to-customer-problems-or-complaints,
  title  = {Respond to customer problems or complaints.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/detailed-activities/respond-to-customer-problems-or-complaints}
}