Skills it runs on
The capabilities O*NET rates most important for this occupation — the human ground the work is built on.
See all skills →Administrative Services Managers
Occupation · SOC 11-3012.00
Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.
Also called: Administrative Coordinator · Administrative Manager · Administrative Officer · Business Administrator · Administrative Director · Administrator · Business Manager · Administration Director · Administrative Services Manager · Business Coordinator · Business Office Director · Business Office Manager
Job family: Management Occupations
Take this to your AI
A source-stamped Markdown brief of this occupation — paste it into an agent, or fetch
/roles/role-11-3012-00/context.md directly.
AI work map
A fast read on where AI already shows up in this occupation, where it stays a copilot, where humans remain in the loop, and what the labor market is doing. Built from observed Claude.ai conversations mapped to O*NET tasks and from published research — measures of usage and exposure, not advice or predictions that the job is going away.
Market signal
Independent published positions, read together — not a forecast.
- About average employment outlook (+4.6% by 2034)
- 23,200 openings/yr
- Low AI exposure
- Median pay $108,390/yr
38th-percentile task overlap — yet about 23,200 openings a year (+4.6% projected, BLS) . What exposure means →
AI & job outlook
What today's research says about this occupation's exposure to AI, how AI is actually being used in it, and where employment is headed. These are positions within published studies — measures of exposure and usage, not predictions that this job will disappear.
Exposure to current AI
Each study uses its own scale, so the raw scores are not comparable across rows — the percentile (this job's rank among all U.S. occupations with data) is the comparable figure, and sizes the bars.
| Measure | Rank vs all occupations | Percentile | Score |
|---|---|---|---|
| LLM task exposure, γ (OpenAI / Eloundou) Moderate | 55th | 0.7 | |
| AI assistant applicability (Microsoft) Low | 25th | 0.1 |
OpenAI's exposure study scores tasks three ways: with a language model alone (α 0.1), with simple added tooling (β 0.4), and including AI-powered software (γ 0.7). Higher means more of the job's tasks could be done at least twice as fast — not that they will be automated away.
Job outlook
Independent U.S. Bureau of Labor Statistics employment projection for 2024–2034 — a labor-market forecast, not an AI-impact forecast.
| Outlook | About average · +4.6% by 2034 |
| Projected annual openings | 23,200 |
| Employment 2024 → 2034 | 271,200 → 283,800 |
“Annual openings” counts new jobs plus replacements for workers who leave the occupation, so it can be large even when growth is modest.
Tasks
All 18 tasks O*NET lists for this occupation, ordered by importance. Each links to its own page with AI-exposure and observed-use detail.
- Plan, administer, and control budgets for contracts, equipment, and supplies. Supplemental · importance 4.1
- Hire and terminate clerical and administrative personnel. Supplemental · importance 4.0
- Direct or coordinate the supportive services department of a business, agency, or organization. Supplemental · importance 3.9
- Prepare and review operational reports and schedules to ensure accuracy and efficiency. Core · importance 3.7
- Set goals and deadlines for the department. Core · importance 3.7
- Acquire, distribute and store supplies. Core · importance 3.4
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records. Core · importance 3.3
- Conduct classes to teach procedures to staff. Core · importance 3.2
- Communicate with and provide guidance for external vendors and service providers to ensure the organization, department, or work unit's business needs are met.
- Develop operational standards and procedures for the work unit or department.
- Establish work procedures or schedules to organize the daily work of administrative staff.
- Learn to operate new office technologies as they are developed and implemented.
- Manage paper or electronic filing systems by recording information, updating paperwork, or maintaining documents, such as attendance records or correspondence.
- Meet with other departmental leaders to establish organizational goals, strategic plans, and objectives, as well as make decisions about personnel, resources, and space or equipment needs.
- Oversee payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Read through contracts, regulations, and procedural guidelines to ensure comprehension and compliance.
- Represent work unit at meetings or conferences and serve as liaison for requests or complaints.
- Supervise administrative staff and provide training and orientation to new staff.
Work activities
- Direct administrative or support services.
- Develop organizational goals or objectives.
- Prepare operational progress or status reports.
- Communicate technical information to suppliers, contractors, or regulatory agencies.
- Establish standards for products, processes, or procedures.
- Develop organizational policies or programs.
- Prepare employee work schedules.
- Maintain current knowledge related to work activities.
- Select resources needed to accomplish tasks.
- Maintain records, documents, or other files.
- Confer with managers to make operational decisions.
- Manage human resources activities.
- Read documents to gather technical information.
- Evaluate information related to legal matters in public or personal records.
- Respond to customer problems or complaints.
- Supervise clerical or administrative personnel.
- Analyze data to inform operational decisions or activities.
- Recommend organizational process or policy changes.
- Manage inventories of products or organizational resources.
- Purchase materials, equipment, or other resources.
- Prepare operational budgets.
- Hire personnel.
- Conduct employee training programs.
Knowledge, skills & abilities
O*NET importance rating, from 1 (not important) to 5 (extremely important).
Knowledge
Essential skills
| Reading Comprehension | 4.0 | |
| Active Listening | 4.0 | |
| Speaking | 3.9 | |
| Writing | 3.8 | |
| Critical Thinking | 3.8 | |
| Monitoring | 3.4 | |
| Active Learning | 3.1 | |
| Learning Strategies | 3.0 |
Transferable skills
Abilities
| Oral Comprehension | 4.0 | |
| Written Comprehension | 4.0 | |
| Oral Expression | 4.0 | |
| Written Expression | 3.9 | |
| Deductive Reasoning | 3.6 | |
| Near Vision | 3.6 | |
| Speech Recognition | 3.6 | |
| Speech Clarity | 3.6 | |
| Problem Sensitivity | 3.5 | |
| Inductive Reasoning | 3.5 | |
| Fluency of Ideas | 3.1 | |
| Information Ordering | 3.1 | |
| Category Flexibility | 3.1 | |
| Selective Attention | 3.1 | |
| Time Sharing | 3.1 |
Skills in demand
Skills employers ask for in job postings for this occupation (Lightcast), with whether each is a common or specialized skill.
Showing the top 40 of 63.
Tools & technology
Showing the top 40 of 56.
Work context
How characteristic each condition is of the job, on O*NET's 1–5 context scale (higher = more present in day-to-day work). Each condition links to how it varies across all occupations.
How to get in
- Job zone
- Zone 3 — Job Zone Three: Medium Preparation Needed
- Education
- Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
- Typical entry-level education
- Bachelor's degree · BLS, the typical path — not a requirement
- Related experience
- Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
- Preparation level
- SVP (6.0 to < 7.0) — total schooling plus on-the-job experience.
What to study: Agriculture, Agriculture Operations, and Related Sciences , Business, Management, Marketing, and Related Support Services , Health Professions and Related Programs . Fields of study crosswalked to this occupation (NCES CIP–SOC), not a requirement.
Education of current workers
Share of people in this occupation at each level of education.
| High School Diploma | 33.6% | |
| Bachelor's Degree | 24.3% | |
| Some College Courses | 13.2% | |
| Post-Secondary Certificate | 13.2% | |
| Associate's Degree (or other 2-year degree) | 11.8% | |
| Master's Degree | 3.9% | |
| Post-Master's Certificate | 0.1% | |
| Doctoral Degree | 0.1% |
Interests & work styles
The interests and personal qualities O*NET associates with people who do this work.
Interest areas
| Management/Administration | 6.7 | |
| Office Work | 5.7 | |
| Human Resources | 3.9 | |
| Accounting | 3.5 | |
| Business Initiatives | 3.1 | |
| Public Speaking | 2.7 | |
| Teaching/Education | 2.6 | |
| Finance | 2.2 | |
| Information Technology | 2.1 | |
| Personal Service | 2.0 | |
| Professional Advising | 2.0 |
Career interests (Holland / RIASEC)
| Enterprising | 6.5 | |
| Conventional | 6.3 | |
| Social | 3.7 | |
| Investigative | 2.1 |
Work styles
| Dependability | 2.6 |
Wages & employment
U.S. · annual wages (BLS OEWS)
| 10th percentile | $64,740 |
| 25th percentile | $83,660 |
| Median (50th) | $108,390 |
| 75th percentile | $147,150 |
| 90th percentile | $200,010 |
| People employed | 254,140 |
Industries that employ this occupation
Where these workers are employed, by number of jobs (national, BLS OEWS). Pay shown is the occupation's national median, not industry-specific.
| Industry | Workers | National median pay |
|---|---|---|
| Health Care and Social Assistance · Sector | 34,450 | $99,310 |
| Professional, Scientific, and Technical Services · Sector | 28,100 | $124,430 |
| Educational Services · Sector | 25,610 | $104,590 |
| Finance and Insurance · Sector | 23,900 | $128,470 |
| Management of Companies and Enterprises · Sector | 15,760 | $134,250 |
| Administrative and Support and Waste Management and Remediation Services · Sector | 13,190 | $109,690 |
| Manufacturing · Sector | 11,020 | $124,890 |
| Construction · Sector | 10,610 | $101,470 |
| Wholesale Trade · Sector | 10,150 | $107,880 |
| Information · Sector | 8,820 | $133,750 |
| Other Services (except Public Administration) · Sector | 7,620 | $90,160 |
| Retail Trade · Sector | 4,920 | $82,950 |
Where this work is most concentrated
Industries where this occupation is far more common than in the economy as a whole. The location quotient is how many times more concentrated it is here (a value of 5 means five times its economy-wide share).
| Industry | Concentration | Workers |
|---|---|---|
| Direct Health and Medical Insurance Carriers · National industry | 3.42× | 2,530 |
| Management of Companies and Enterprises · Sector | 3.4× | 15,760 |
| Labor Unions and Similar Labor Organizations · National industry | 2.81× | 490 |
| Finance and Insurance · Sector | 2.33× | 23,900 |
| Research and Development in the Social Sciences and Humanities · National industry | 2.1× | 210 |
| Information · Sector | 1.84× | 8,820 |
| Fossil Fuel Electric Power Generation · National industry | 1.79× | 210 |
| Insurance Agencies and Brokerages · National industry | 1.79× | 2,920 |
Related occupations
Part of the Management & Entrepreneurship career cluster.
- First-Line Supervisors of Office and Administrative Support Workers · 43-1011.00 Compare →
- General and Operations Managers · 11-1021.00 Compare →
- Executive Secretaries and Executive Administrative Assistants · 43-6011.00 Compare →
- Project Management Specialists · 13-1082.00 Compare →
- Document Management Specialists · 15-1299.03 Compare →
- Compliance Managers · 11-9199.02 Compare →
- First-Line Supervisors of Non-Retail Sales Workers · 41-1012.00 Compare →
- Facilities Managers · 11-3013.00 Compare →
- Human Resources Specialists · 13-1071.00 Compare →
- Human Resources Managers · 11-3121.00 Compare →
- Management Analysts · 13-1111.00 Compare →
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive · 43-6014.00 Compare →
Side-by-side comparisons place two occupations’ pay, preparation, skills, and AI exposure on the same page — same data, same scale, no forecast.
What you can do with this
Options the data surfaces for Administrative Services Managers — not advice or a forecast. Each is a real cross-link you can follow into the evidence.
Skills that travel
Capabilities this work builds that are used across many other occupations.
Adjacent roles
Occupations O*NET rates as related — the nearby moves on the map.
Paths in
How people typically prepare for this work.
- Bachelor's degree · typical entry level
- Job zone 3 — Job Zone Three: Medium Preparation Needed · preparation tier
- Agriculture, Agriculture Operations, and Related Sciences · field of study
- Business, Management, Marketing, and Related Support Services · field of study
Zoom out
See where this work sits in the bigger picture.
Write a report on thisheadline · factoids · citation
Administrative Services Managers show 38th-percentile AI task overlap — and about 23,200 annual U.S. openings
- Administrative Services Managers rank in the 38th percentile (Moderate band) for AI task overlap across U.S. occupations — a measure of how much of the work today's AI can attempt, not how much is automated.Eloundou et al. (GPTs are GPTs) + Felten AIOE
- The occupation is projected to see about 23,200 U.S. job openings per year (2024–34), counting growth and replacement — a labor-demand projection made independently of AI.BLS Employment Projections 2024–34
- BLS projects employment to be about average (+4.6%) from 2024 to 2034.BLS Employment Projections 2024–34
- Median annual pay is $108,390, across about 254,140 U.S. workers.BLS OEWS (May 2024)
Copy the whole kit
Administrative Services Managers show 38th-percentile AI task overlap — and about 23,200 annual U.S. openings • Administrative Services Managers rank in the 38th percentile (Moderate band) for AI task overlap across U.S. occupations — a measure of how much of the work today's AI can attempt, not how much is automated. (Eloundou et al. (GPTs are GPTs) + Felten AIOE) • The occupation is projected to see about 23,200 U.S. job openings per year (2024–34), counting growth and replacement — a labor-demand projection made independently of AI. (BLS Employment Projections 2024–34) • BLS projects employment to be about average (+4.6%) from 2024 to 2034. (BLS Employment Projections 2024–34) • Median annual pay is $108,390, across about 254,140 U.S. workers. (BLS OEWS (May 2024)) Source: Singulariki — "Administrative Services Managers". https://singulariki.com/roles/role-11-3012-00 Note: AI task overlap measures what today's AI can attempt, not automation, job loss, or a forecast.
AssetsShare imageMethodology & sourcesPress & newsroomThe newsroom
Every line is built only from figures this page already shows and cites. AI task overlap means what today's AI can attempt — not automation, job loss, or a forecast.
Sources for this page
Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.
- O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
- BLS Occupational Employment and Wage Statistics (OEWS) May 2024 U.S. Bureau of Labor Statistics
- BLS Employment Projections 2024–2034 U.S. Bureau of Labor Statistics
- Microsoft “Working with AI” working-with-ai Microsoft Research
- “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic
Data compiled June 2, 2026. Figures are estimates, not advice.
Cite this page
Plain
Singulariki. "Administrative Services Managers." Singulariki: a source-backed encyclopedia of work. Built from O*NET 30.3; BLS Occupational Employment and Wage Statistics (OEWS) May 2024; BLS Employment Projections 2024–2034; Microsoft “Working with AI” working-with-ai; “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026. https://singulariki.com/roles/role-11-3012-00
APA
Singulariki. (2026). Administrative Services Managers. Singulariki: a source-backed encyclopedia of work. Retrieved June 7, 2026, from https://singulariki.com/roles/role-11-3012-00
BibTeX
@misc{singulariki-role-11-3012-00,
title = {Administrative Services Managers},
author = {{Singulariki}},
year = {2026},
note = {O*NET 30.3; BLS Occupational Employment and Wage Statistics (OEWS) May 2024; BLS Employment Projections 2024–2034; Microsoft “Working with AI” working-with-ai; “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
url = {https://singulariki.com/roles/role-11-3012-00}
} Citations name the underlying public dataset releases — they reflect what this page is built from, not just the URL.