Provide notifications to customers or patrons.

Provide notifications to customers or patrons. is a detailed work activity in O*NET — a concrete unit of work shared across 12 occupations and seen in 14 occupation-specific tasks. It rolls up into the broader work activity Provide information to guests, clients, or customers. in Communicating with People Outside the Organization .

Detailed work activities are the most granular shared layer in O*NET's work-activity hierarchy (Generalized → Intermediate → Detailed → occupation-specific task). The figures below describe how this activity shows up across the economy and what independent studies measure about AI and this kind of work — not a prediction that the work will be automated.

AI exposure

Of the 14 tasks under this activity that the OpenAI / Eloundou “GPTs are GPTs” study rated, 10 (71%) are flagged as directly exposed to language models (E1) or exposed via model-powered tools (E2).

The Anthropic Economic Index observes real AI use on 3 of these tasks, with a mean mapped-usage share of 0.003% per task.

Exposure estimates overlap with model capabilities — whether a model could speed the task up — not whether the work will be done by software. Observed AI use is augmentation and assistance today, not jobs replaced.

Member tasks

Occupation-specific tasks O*NET maps to this detailed work activity, most important first.

• Announce arrival and departure information, using public address systems. · Reservation and Transportation Ticket Agents and Travel Clerks · importance 4.5 · direct LLM exposure
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. · Bill and Account Collectors · importance 4.5 · exposure with tools
• Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications. · Loan Interviewers and Clerks · importance 4.4 · exposure with tools
• Leave notices telling patrons where to collect mail that could not be delivered. · Postal Service Mail Carriers · importance 4.4 · no direct exposure
• Correspond with insured or agent to obtain information or to inform them of account status or changes. · Insurance Claims and Policy Processing Clerks · importance 4.3 · direct LLM exposure
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. · Customer Service Representatives · importance 4.2 · exposure with tools
• Use telephone to deliver verbal messages. · Couriers and Messengers · importance 4.0 · direct LLM exposure
• Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays. · Order Clerks · importance 3.9 · direct LLM exposure
• Page guests in hotel lobbies, dining rooms, or other areas. · Baggage Porters and Bellhops · importance 3.8 · no direct exposure
• Provide customers with change of address cards and other forms. · Postal Service Mail Carriers · importance 3.4 · no direct exposure
• Page individuals wanted at the box office. · Ushers, Lobby Attendants, and Ticket Takers · importance 3.4 · no direct exposure
• Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations. · Reservation and Transportation Ticket Agents and Travel Clerks · importance 3.3 · exposure with tools
• Notify consignees, passengers, or customers of freight or baggage arrival and arrange for delivery. · Cargo and Freight Agents · importance 3.3 · exposure with tools
• Enroll individuals to participate in programs and notify them of their acceptance. · Receptionists and Information Clerks · importance 3.2 · exposure with tools

Occupations that perform this

• Reservation and Transportation Ticket Agents and Travel Clerks
• Bill and Account Collectors
• Loan Interviewers and Clerks
• Postal Service Mail Carriers
• Insurance Claims and Policy Processing Clerks
• Customer Service Representatives
• Couriers and Messengers
• Order Clerks
• Baggage Porters and Bellhops
• Ushers, Lobby Attendants, and Ticket Takers
• Cargo and Freight Agents
• Receptionists and Information Clerks

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-provide-notifications-to-customers-or-patrons,
  title  = {Provide notifications to customers or patrons.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/detailed-activities/provide-notifications-to-customers-or-patrons}
}