Interview employees, customers, or others to collect information.

Interview employees, customers, or others to collect information. is a detailed work activity in O*NET — a concrete unit of work shared across 23 occupations and seen in 31 occupation-specific tasks. It rolls up into the broader work activity Interview people to obtain information. in Getting Information .

Detailed work activities are the most granular shared layer in O*NET's work-activity hierarchy (Generalized → Intermediate → Detailed → occupation-specific task). The figures below describe how this activity shows up across the economy and what independent studies measure about AI and this kind of work — not a prediction that the work will be automated.

AI exposure

Of the 31 tasks under this activity that the OpenAI / Eloundou “GPTs are GPTs” study rated, 26 (84%) are flagged as directly exposed to language models (E1) or exposed via model-powered tools (E2).

The Anthropic Economic Index observes real AI use on 2 of these tasks, with a mean mapped-usage share of 0.020% per task.

Exposure estimates overlap with model capabilities — whether a model could speed the task up — not whether the work will be done by software. Observed AI use is augmentation and assistance today, not jobs replaced.

Member tasks

Occupation-specific tasks O*NET maps to this detailed work activity, most important first.

• Question applicants to obtain required information, such as name, address, or age, and record data on prescribed forms. · Court, Municipal, and License Clerks · importance 4.6 · direct LLM exposure
• Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency. · Interviewers, Except Eligibility and Loan · importance 4.6 · direct LLM exposure
• Locate vendors of materials, equipment or supplies, and interview them to determine product availability and terms of sales. · Purchasing Managers · importance 4.5 · exposure with tools
• Interview and investigate applicants for public assistance to gather information pertinent to their applications. · Eligibility Interviewers, Government Programs · importance 4.5 · exposure with tools
• Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits. · Eligibility Interviewers, Government Programs · importance 4.5 · exposure with tools
• Interview patients or their representatives to identify problems relating to care. · Patient Representatives · importance 4.5 · exposure with tools
• Interview patients to complete documents, case histories, or forms, such as intake or insurance forms. · Medical Secretaries and Administrative Assistants · importance 4.4 · exposure with tools
• Perform specific protocol procedures such as interviewing subjects, taking vital signs, and performing electrocardiograms. · Clinical Research Coordinators · importance 4.4 · no direct exposure
• Assess eligibility of potential subjects through methods such as screening interviews, reviews of medical records, or discussions with physicians and nurses. · Clinical Research Coordinators · importance 4.4 · exposure with tools
• Interview loan applicants to obtain personal and financial data and to assist in completing applications. · Loan Interviewers and Clerks · importance 4.4 · exposure with tools
• Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes. · New Accounts Clerks · importance 4.3 · exposure with tools
• Interview people and keep track of their responses. · Statistical Assistants · importance 4.3 · exposure with tools
• Investigate or interview individuals suspected of shoplifting or internal theft. · Loss Prevention Managers · importance 4.2 · no direct exposure
• Search files and contact witnesses, attorneys, or litigants to obtain information for the court. · Court, Municipal, and License Clerks · importance 4.2 · exposure with tools
• Interview and hire workers. · Gambling Managers · importance 4.2 · exposure with tools
• Interview and hire applicants. · Lodging Managers · importance 4.1 · exposure with tools
• Interview and hire staff, and oversee staff training. · Purchasing Managers · importance 4.1 · no direct exposure
• Identify staff vacancies and recruit, interview, and select applicants. · Human Resources Managers · importance 4.0 · exposure with tools
• Interview job applicants to obtain and verify information used to screen and evaluate them. · Human Resources Assistants, Except Payroll and Timekeeping · importance 4.0 · exposure with tools
• Interview credit applicants by telephone or in person to obtain personal and financial data needed to complete credit report. · Credit Authorizers, Checkers, and Clerks · importance 4.0 · exposure with tools
• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors. · Bill and Account Collectors · importance 4.0 · exposure with tools
• Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation. · Interviewers, Except Eligibility and Loan · importance 4.0 · direct LLM exposure
• Recruit, interview, and hire or sign up volunteers and staff. · Social and Community Service Managers · importance 4.0 · exposure with tools
• Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person. · Interviewers, Except Eligibility and Loan · importance 3.9 · no direct exposure
• Interview clients and take their calls to provide customer service and obtain information on claims. · Insurance Claims and Policy Processing Clerks · importance 3.9 · exposure with tools
• Conduct exit interviews and ensure that necessary employment termination paperwork is completed. · Human Resources Specialists · importance 3.9 · direct LLM exposure
• Interview, select, and train warehouse and supervisory personnel. · Transportation, Storage, and Distribution Managers · importance 3.8 · no direct exposure
• Contact outside health care providers and communicate with subjects to obtain follow-up information. · Clinical Research Coordinators · importance 3.7 · exposure with tools
• Interview and hire new employees. · Funeral Home Managers · importance 3.7 · exposure with tools
• Conduct exit interviews to identify reasons for employee termination. · Human Resources Managers · importance 3.6 · direct LLM exposure
• Conduct interviews to obtain information or evidence regarding communicable diseases or violations of health or sanitation regulations. · Occupational Health and Safety Technicians · importance 3.1 · exposure with tools

Occupations that perform this

• Court, Municipal, and License Clerks
• Interviewers, Except Eligibility and Loan
• Purchasing Managers
• Eligibility Interviewers, Government Programs
• Patient Representatives
• Medical Secretaries and Administrative Assistants
• Clinical Research Coordinators
• Loan Interviewers and Clerks
• New Accounts Clerks
• Statistical Assistants
• Loss Prevention Managers
• Gambling Managers
• Lodging Managers
• Human Resources Managers
• Human Resources Assistants, Except Payroll and Timekeeping
• Credit Authorizers, Checkers, and Clerks
• Bill and Account Collectors
• Social and Community Service Managers
• Insurance Claims and Policy Processing Clerks
• Human Resources Specialists
• Transportation, Storage, and Distribution Managers
• Funeral Home Managers
• Occupational Health and Safety Technicians

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

• O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
• Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
• “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic

Data compiled June 2, 2026. Figures are estimates, not advice.

@misc{singulariki-interview-employees-customers-or-others-to-collect-information,
  title  = {Interview employees, customers, or others to collect information.},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130. Accessed June 7, 2026},
  url    = {https://singulariki.com/detailed-activities/interview-employees-customers-or-others-to-collect-information}
}