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Provide general assistance to others, such as customers, patrons, or motorists

Work activity · O*NET

Provide general assistance to others, such as customers, patrons, or motorists is an intermediate work activity in the O*NET database — a concrete task that recurs across many occupations , grouped under Assisting and Caring for Others. 49 occupations report doing it as part of their work.

What it involves

The most common detailed activities O*NET records under this category, ranked by how many occupation tasks map to each.

  • Greet customers, patrons, or visitors
  • Assist customers to ensure comfort or safety
  • Arrange services or reservations for patrons
  • Assist passengers during vehicle boarding
  • Make travel, accommodations, or entertainment arrangements for others
  • Assist patrons with entering or exiting vehicles or other forms of transportation
  • Assist customers with seating arrangements
  • Assist motorists or pedestrians

How AI is applied to this activity

Microsoft's "Working with AI" study mapped real Bing Copilot conversations to O*NET work activities. The figures below are their measurements for this activity — they describe how AI is used today in one assistant's data, not a forecast that the activity will be automated.

AI completes it successfully 82.6% When Copilot attempts this activity, how often it finishes the task
Scope AI handles 51.8% How much of the activity AI carries within a conversation
Positive user feedback 64.0% Share of interactions users rated positively
How often AI is applied here 99th pct Percentile across all measured activities by how often AI performs them

Source: Microsoft "Working with AI" (working-with-ai). A high completion rate means AI can assist the activity in isolation — it does not mean an occupation that performs it is being automated, since every job blends many activities.

Detailed work activities

The more granular units of work O*NET groups under this activity, ordered by how many occupations perform them.

Occupations that perform this activity

Ranked by how many of the occupation's tasks map to this activity.

Occupation Tasks
Concierges 8
School Bus Monitors 7
Flight Attendants 6
Parking Attendants 5
Passenger Attendants 5
Reservation and Transportation Ticket Agents and Travel Clerks 4
Hotel, Motel, and Resort Desk Clerks 3
Librarians and Media Collections Specialists 3
Retail Salespersons 3
Shuttle Drivers and Chauffeurs 3
Amusement and Recreation Attendants 2
Baggage Porters and Bellhops 2
Bus Drivers, School 2
Bus Drivers, Transit and Intercity 2
Cashiers 2
Counter and Rental Clerks 2
Dining Room and Cafeteria Attendants and Bartender Helpers 2
Executive Secretaries and Executive Administrative Assistants 2
Funeral Attendants 2
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop 2
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive 2
Tour Guides and Escorts 2
Travel Guides 2
Waiters and Waitresses 2
Archivists 1
Crossing Guards and Flaggers 1
First-Line Supervisors of Food Preparation and Serving Workers 1
First-Line Supervisors of Gambling Services Workers 1
First-Line Supervisors of Retail Sales Workers 1
Food Servers, Nonrestaurant 1
Food Service Managers 1
Gambling Dealers 1
Legal Secretaries and Administrative Assistants 1
Library Technicians 1
Lifeguards, Ski Patrol, and Other Recreational Protective Service Workers 1
Locker Room, Coatroom, and Dressing Room Attendants 1
Magnetic Resonance Imaging Technologists 1
Medical Assistants 1
Medical Secretaries and Administrative Assistants 1
Parking Enforcement Workers 1

Showing 40 of 49 occupations.

Exposure quadrant: AI task-overlap percentile vs Median pay AI task-overlap (horizontal) versus median pay (vertical), each as a percentile across all scored occupations, for 38 occupations in occupations that perform Provide general assistance to others, such as customers, patrons, or motorists.. Overlap measures shared tasks with AI, not automation. Lower overlap · higher pay Higher overlap · higher pay Higher overlap · lower pay Lower overlap · lower pay Dining Room and Cafeteria Attendants and Bartender Helpers Baggage Porters and Bellhops Magnetic Resonance Imaging Technologists Medical Assistants Bus Drivers, School Flight Attendants Waiters and Waitresses Bus Drivers, Transit and Intercity Library Technicians First-Line Supervisors of Gambling Services Workers Concierges Executive Secretaries and Executive Administrative Assistants AI task-overlap percentile → ↑ Median pay
Occupations that perform Provide general assistance to others, such as customers, patrons, or motorists., by AI task-overlap and median pay

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

Data compiled June 2, 2026. Figures are estimates, not advice.

Cite this page
Plain

Singulariki. "Provide general assistance to others, such as customers, patrons, or motorists." Singulariki: a source-backed encyclopedia of work. Built from O*NET 30.3; Microsoft “Working with AI” working-with-ai. Accessed June 7, 2026. https://singulariki.com/activities/provide-general-assistance-to-others-such-as-customers-patrons-or-motorists

APA

Singulariki. (2026). Provide general assistance to others, such as customers, patrons, or motorists. Singulariki: a source-backed encyclopedia of work. Retrieved June 7, 2026, from https://singulariki.com/activities/provide-general-assistance-to-others-such-as-customers-patrons-or-motorists

BibTeX 
@misc{singulariki-provide-general-assistance-to-others-such-as-customers-patrons-or-motorists,
  title  = {Provide general assistance to others, such as customers, patrons, or motorists},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; Microsoft “Working with AI” working-with-ai. Accessed June 7, 2026},
  url    = {https://singulariki.com/activities/provide-general-assistance-to-others-such-as-customers-patrons-or-motorists}
}

Citations name the underlying public dataset releases — they reflect what this page is built from, not just the URL.