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Resolving Conflicts and Negotiating with Others

Work activity group · O*NET

Resolving Conflicts and Negotiating with Others is one of the 41 Generalized Work Activities at the top of O*NET's work-activity hierarchy — the broadest description of what people do on the job, sitting above the more specific intermediate and detailed work activities. Across the 894 occupations O*NET rates on it, it scores an average importance of 3.02 of 5 — 38th percentile among all activity groups.

Intermediate activities it contains

The intermediate work activities O*NET groups under Resolving Conflicts and Negotiating with Others, ranked by how many occupations perform each. Each links to its own page.

Intermediate activity Occupations AI applied
Negotiate contracts or agreements 61 21st pct
Resolve personnel or operational problems 18 66th pct
Mediate disputes 16 32nd pct

How AI is applied to this activity group

Microsoft's "Working with AI" study measured how often an AI assistant performs each work activity in real Bing Copilot conversations. Averaged across the 3 intermediate activities under Resolving Conflicts and Negotiating with Others that the study measured, this group ranks in the 40th percentile for how frequently AI is applied — a description of how AI is used today, not a forecast that the activity will be automated.

The figure is the mean of the child activities' applied-percentiles; open any activity above to see its underlying Microsoft measurements. Every occupation blends many activities, so a high AI-applied rank for one group does not mean a job is being automated.

Occupations that rely on this activity group most

Ranked by O*NET importance rating (1–5) for Resolving Conflicts and Negotiating with Others. Wages are BLS OEWS May 2024 national medians.

Occupation Importance Median pay Employment
Human Resources Managers 4.73 $140,030 215,520
Police and Sheriff's Patrol Officers 4.67 $76,290 666,990
Real Estate Sales Agents 4.65 $56,320 190,600
Arbitrators, Mediators, and Conciliators 4.63 $67,710 7,860
Transit and Railroad Police 4.52 $82,320 3,000
First-Line Supervisors of Correctional Officers 4.51 $76,310 53,390
Bailiffs 4.51 $57,050 16,910
Psychiatric Technicians 4.50 $42,590 136,300
Lawyers 4.49 $151,160 747,750
Labor Relations Specialists 4.48 $93,500 64,590
Chief Executives 4.47 $206,420 211,850
Education Administrators, Kindergarten through Secondary 4.44 $104,070 319,630
Equal Opportunity Representatives and Officers 4.43 $78,420 397,770
Postmasters and Mail Superintendents 4.41 $92,730 13,810
Insurance Appraisers, Auto Damage 4.41 $76,650 7,790
Spa Managers 4.35 $61,340 10,490
Teaching Assistants, Preschool, Elementary, Middle, and Secondary School, Except Special Education 4.31 — —
Advanced Practice Psychiatric Nurses 4.30 $93,600 3,282,010
Claims Adjusters, Examiners, and Investigators 4.29 $76,790 305,020
Range Managers 4.29 $67,950 25,590
Security Managers 4.25 $104,690 141,090
Entertainment and Recreation Managers, Except Gambling 4.25 $77,180 36,700
Information Technology Project Managers 4.24 $108,970 439,380
Urban and Regional Planners 4.24 $83,720 43,040
Healthcare Social Workers 4.22 $68,090 185,940
Substance Abuse and Behavioral Disorder Counselors 4.22 — —
Correctional Officers and Jailers 4.21 $57,970 365,380
Mental Health and Substance Abuse Social Workers 4.21 $60,060 125,910
Security Guards 4.19 $38,370 1,241,770
First-Line Supervisors of Firefighting and Prevention Workers 4.19 $92,430 93,680
Child, Family, and School Social Workers 4.18 $58,570 382,960
Meeting, Convention, and Event Planners 4.18 $59,440 134,670
Marriage and Family Therapists 4.17 $63,780 65,870
Sales Managers 4.14 $138,060 603,710
Medical and Health Services Managers 4.14 $117,960 565,840
First-Line Supervisors of Police and Detectives 4.14 $105,980 153,130
Recycling Coordinators 4.13 — —
Human Resources Specialists 4.11 $72,910 917,460
Property, Real Estate, and Community Association Managers 4.11 $66,700 296,640
Lodging Managers 4.11 $68,130 41,350
Detectives and Criminal Investigators 4.10 $93,580 110,790
Advertising Sales Agents 4.10 $61,460 97,470
Psychiatric Aides 4.09 $41,590 34,900
Hotel, Motel, and Resort Desk Clerks 4.08 $34,270 261,430
Reservation and Transportation Ticket Agents and Travel Clerks 4.08 $41,460 127,440
Animal Control Workers 4.08 $45,830 11,790
Art Therapists 4.06 $65,010 19,320
Gambling Managers 4.06 $85,580 4,620
Flight Attendants 4.05 $67,130 130,110
Purchasing Managers 4.05 $139,510 81,240
Hospitalists 4.04 — 315,360
Mental Health Counselors 4.04 — —
Education and Childcare Administrators, Preschool and Daycare 4.03 $56,270 71,620
Customer Service Representatives 4.01 $42,830 2,725,930
Compliance Managers 4.00 $136,550 630,980
Supply Chain Managers 4.00 $102,010 213,000
Nurse Midwives 4.00 $128,790 8,280
Middle School Teachers, Except Special and Career/Technical Education 3.99 $62,970 620,370
Facilities Managers 3.97 $104,690 141,090
Freight Forwarders 3.96 $49,900 97,800

Showing 60 of 894 occupations.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

Data compiled June 2, 2026. Figures are estimates, not advice.

Cite this page
Plain

Singulariki. "Resolving Conflicts and Negotiating with Others." Singulariki: a source-backed encyclopedia of work. Built from O*NET 30.3; BLS Occupational Employment and Wage Statistics (OEWS) May 2024; Microsoft “Working with AI” working-with-ai. Accessed June 7, 2026. https://singulariki.com/activity-groups/resolving-conflicts-and-negotiating-with-others

APA

Singulariki. (2026). Resolving Conflicts and Negotiating with Others. Singulariki: a source-backed encyclopedia of work. Retrieved June 7, 2026, from https://singulariki.com/activity-groups/resolving-conflicts-and-negotiating-with-others

BibTeX 
@misc{singulariki-resolving-conflicts-and-negotiating-with-others,
  title  = {Resolving Conflicts and Negotiating with Others},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; BLS Occupational Employment and Wage Statistics (OEWS) May 2024; Microsoft “Working with AI” working-with-ai. Accessed June 7, 2026},
  url    = {https://singulariki.com/activity-groups/resolving-conflicts-and-negotiating-with-others}
}

Citations name the underlying public dataset releases — they reflect what this page is built from, not just the URL.