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Retail Trade

Sector · NAICS 44-45

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Retail Trade is a U.S. industry in the NAICS classification. The Bureau of Labor Statistics estimates about 15,593,500 workers across 433 detailed occupations in it. A typical worker earns around $40,823 a year (Singulariki estimate, see below).

The Sector as a Whole The Retail Trade sector comprises establishments primarily engaged in retailing merchandise, generally without transformation, and rendering services incidental to the sale of merchandise. The retailing process is the final step in the distribution of merchandise; retailers are, therefore, organized to sell merchandise in small quantities to the general public. Retail stores are fixed point-of-sale locations, located and designed to attract a high volume of walk-in customers. In general, retail stores have extensive displays of merchandise and use mass-media advertising to attract customers. Retailers often reach customers and market merchandise with methods other than, or in addition to, physical stores, such as Internet websites, the broadcasting of "infomercials," the broadcasting and publishing of direct-response advertising, the publishing of paper and electronic catalogs, door-to-door solicitation, in-home demonstration, selling from portable stalls (street vendors, except food), and distribution through vending machines. Establishments engaged in the direct sale and home delivery of products, such as home heating oil dealers and home delivery newspaper routes, are included here. Retail establishments typically sell merchandise to the general public for personal or household consumption, but some also serve business and institutional clients. These include office supply retailers, computer and software retailers, building materials dealers, plumbing supply retailers, and electrical supply retailers. In addition to retailing merchandise, some retailers are also engaged in the provision of after-sales services, such as repair and installation. For example, new automobile dealers, electronics and appliance retailers, and musical instrument and supplies retailers often provide repair services. As a general rule, establishments engaged in retailing merchandise and providing after-sales services are classified in this sector. Retail trade establishments are grouped into industries and industry groups typically based on one or more of the following criteria: (a) The merchandise line or lines carried; for example, specialty retailers are distinguished from general-line retailers. (b) The usual trade designation of the establishments. This criterion applies in cases where a retailer is well recognized by the industry and the public, but difficult to define strictly in terms of merchandise lines carried; for example, pharmacies and department stores. (c) Human resource requirements in terms of expertise; for example, the staff of an automobile dealer requires knowledge in financing, registering, and licensing issues that are not necessary in other retail industries. The buying of goods for resale is a characteristic of retail trade establishments that particularly distinguishes them from establishments in the agriculture, manufacturing, and construction industries. For example, farms that sell their products at or from the point of production are not classified in retail, but rather in agriculture. Similarly, establishments that both manufacture and sell their products to the general public are not classified in retail, but rather in manufacturing. However, establishments that engage in processing activities incidental to retailing are classified in retail. This includes optical goods retailers that grind lenses, and meat and seafood retailers that process carcasses into cuts. Wholesalers also engage in the buying of goods for resale, but they are not usually organized to serve the general public. They typically operate from a warehouse or office, and neither the design nor the location of these premises is intended to solicit a high volume of walk-in traffic. Wholesalers supply institutional, industrial, wholesale, and retail clients; their operations are, therefore, generally organized to purchase, sell, and deliver merchandise in larger quantities. However, dealers of durable nonconsumer goods, such as farm machinery and heavy-duty trucks, are included in wholesale trade even if they often sell these products in single units.

Employment is national May 2024 OEWS. "Typical pay" is Singulariki's own figure — the employment-weighted average of each occupation's national median wage — a rough center of the industry, not an official BLS number.

How exposed this industry is to AI

Weighting every occupation in this industry by its employment and its unified AI-exposure index (the OpenAI "GPTs are GPTs" human-rated task overlap folded with the Felten/Raj/Seamans AIOE index), this industry sits in the Moderate band — 54th percentile across all industries.

Exposure measures how much of the work overlaps with what today's AI can do, not a prediction of automation; high-exposure industries are where AI is most likely to reshape tasks. Employment-weighted across 362 occupations that carry an exposure score. Compare every industry on the AI exposure hub.

How AI is actually used in this industry

Among measured Claude.ai (Free and Pro) conversations mapped to O*NET task statements (Anthropic Economic Index, 2026-01-15), these patterns are most associated with the occupations in this industry, weighted by its employment mix. They are shares of observed AI conversations — not of worker time, revenue, or what could be automated — and reflect one AI assistant's consumer sample, not all AI.

Signal coverage 73.7% of employment · 211/394 occupations have AEI task data
Augmentation vs. automation 39.5% working with AI · 30.9% handed to AI
Most common pattern Directive · AI does it; you give the instruction
Typical AI autonomy 3.5 / 5 · higher = AI acts more independently

Tasks driving the signal

The task families that account for the most AI activity across this industry's occupations (employment × observed usage), each attributed to the occupation it comes from.

Task Occupation How Share of signal
Answer customers' questions, and provide information on procedures or policies. Cashiers Directive 42.7%
Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Retail Salespersons Iteration 11.7%
Greet customers and ascertain what each customer wants or needs. Retail Salespersons none 11.3%
Assist customers by providing information and resolving their complaints. Cashiers Iteration 5.9%
Troubleshoot problems involving office equipment, such as computer hardware and software. Office Clerks, General Feedback loop 5.5%
Describe merchandise and explain use, operation, and care of merchandise to customers. Retail Salespersons Learning 4.0%
Greet customers entering establishments. Cashiers none 2.0%
Answer questions regarding the store and its merchandise. Retail Salespersons Directive 1.9%
Provide information and advice regarding drug interactions, side effects, dosage, and proper medication storage. Pharmacists Learning 0.9%
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Cashiers Learning 0.8%
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints. First-Line Supervisors of Retail Sales Workers Directive 0.8%
Compute and record totals of transactions. Cashiers Directive 0.7%

Occupations behind the signal

The occupations whose AI-touched tasks contribute most to this industry's signal, by employment here.

Occupation Workers Share How they use AI
Retail Salespersons 3,445,820 22.1% none
Cashiers 2,619,890 16.8% Directive
First-Line Supervisors of Retail Sales Workers 984,680 6.3% Iteration
Customer Service Representatives 472,080 3.0% Directive
General and Operations Managers 452,460 2.9% Iteration
Automotive Service Technicians and Mechanics 349,330 2.2% Learning
Pharmacy Technicians 345,940 2.2% none
Food Preparation Workers 233,660 1.5% Learning
Parts Salespersons 196,260 1.3% Learning
Shipping, Receiving, and Inventory Clerks 185,670 1.2% Iteration
Pharmacists 171,400 1.1% Learning
Office Clerks, General 156,950 1.0% Feedback loop

This rollup is only as complete as the occupation-task matches available for the industry; the coverage figure above is shown so sparse industries do not look falsely precise. AI exposure is not the same as replacement.

Skill & tool metabolism

What this industry's work actually runs on. Each figure is the share of the industry's workers in occupations that significantly rely on a skill, knowledge area, or ability (O*NET importance ≥ 3 of 5), or that use a tool category — its employment reach. This is a measure of how widespread a requirement is across the workforce, not how intensively any one worker uses it. Shares are independent and need not add to 100%.

Based on 97.5% of this industry's employment that maps to a detailed occupation with an O*NET skill profile.

Skills

Skill Employment reach Workers
Active Listening 94.7% 14,759,910
Speaking 79.5% 12,393,990
Social Perceptiveness 71.2% 11,102,310
Service Orientation 70.8% 11,033,420
Reading Comprehension 67.5% 10,531,590
Critical Thinking 60.3% 9,400,280
Time Management 59.9% 9,337,300
Monitoring 57.7% 8,998,710
Writing 49.0% 7,646,450
Coordination 48.5% 7,558,400
Active Learning 43.0% 6,699,330
Persuasion 41.2% 6,420,950

Knowledge areas

Knowledge area Employment reach Workers
Customer and Personal Service 93.8% 14,631,700
English Language 89.1% 13,888,640
Sales and Marketing 56.3% 8,772,800
Administration and Management 49.9% 7,780,860
Administrative 48.5% 7,563,790
Mathematics 48.0% 7,482,550
Computers and Electronics 25.3% 3,952,930
Production and Processing 15.0% 2,340,750
Personnel and Human Resources 14.7% 2,287,940
Economics and Accounting 14.0% 2,187,630
Education and Training 14.0% 2,176,660
Mechanical 7.5% 1,172,520

Abilities

Abilitie Employment reach Workers
Near Vision 97.5% 15,205,000
Oral Comprehension 96.8% 15,088,430
Oral Expression 94.0% 14,652,010
Information Ordering 91.8% 14,308,790
Speech Recognition 89.0% 13,882,350
Speech Clarity 88.1% 13,742,380
Written Comprehension 86.5% 13,485,530
Problem Sensitivity 80.0% 12,474,410
Written Expression 51.4% 8,022,620
Selective Attention 40.4% 6,304,220
Deductive Reasoning 37.1% 5,792,430
Inductive Reasoning 34.7% 5,409,830

Tool categories

Tool category Employment reach Workers
Spreadsheet software 97.4% 15,186,450
Office suite software 96.0% 14,975,580
Data base user interface and query software 90.5% 14,105,510
Internet browser software 84.5% 13,180,650
Operating system software 81.3% 12,684,580
Word processing software 76.8% 11,980,530
Electronic mail software 75.1% 11,711,560
Enterprise resource planning ERP software 66.9% 10,436,230
Accounting software 62.7% 9,771,150
Inventory management software 57.5% 8,960,480
Presentation software 53.2% 8,295,210
Point of sale POS software 51.9% 8,085,470
Document management software 47.3% 7,368,970
Desktop publishing software 44.2% 6,896,150
Video creation and editing software 43.7% 6,808,620

Reach = share of industry employment in occupations where the requirement is significant; it is not a per-worker usage or proficiency measure. Skill, knowledge, and ability importance is from O*NET; tool use is reported presence of a technology category.

Largest occupations

Exposure quadrant: AI task-overlap percentile vs Median pay AI task-overlap (horizontal) versus median pay (vertical), each as a percentile across all scored occupations, for 38 occupations in Retail Trade. Overlap measures shared tasks with AI, not automation. Lower overlap · higher pay Higher overlap · higher pay Higher overlap · lower pay Lower overlap · lower pay Tire Repairers and Changers Laborers and Freight, Stock, and Material Movers, Hand Food Preparation Workers Maintenance and Repair Workers, General Automotive Service Technicians and Mechanics Driver/Sales Workers Heavy and Tractor-Trailer Truck Drivers Light Truck Drivers Butchers and Meat Cutters First-Line Supervisors of Mechanics, Installers, and Repairers Cashiers First-Line Supervisors of Retail Sales Workers Parts Salespersons General and Operations Managers Pharmacists First-Line Supervisors of Office and Administrative Support Workers Bookkeeping, Accounting, and Auditing Clerks Customer Service Representatives AI task-overlap percentile → ↑ Median pay
The largest occupations in this industry with both an AI task-overlap score and a wage, plotted by task-overlap percentile (horizontal) and median-pay percentile (vertical). Overlap measures shared tasks with AI, not automation.

The occupations that employ the most people in this industry, with their share of the industry's workforce and national median pay for the occupation (not industry-specific pay).

Occupation Workers Share National median pay
Retail Salespersons 3,445,820 22.1% $34,550
Cashiers 2,619,890 16.8% $31,200
Stockers and Order Fillers 1,829,910 11.7% $35,910
First-Line Supervisors of Retail Sales Workers 984,680 6.3% $47,050
Customer Service Representatives 472,080 3.0% $36,390
General and Operations Managers 452,460 2.9% $74,120
Automotive Service Technicians and Mechanics 349,330 2.2% $49,140
Pharmacy Technicians 345,940 2.2% $38,630
Laborers and Freight, Stock, and Material Movers, Hand 332,400 2.1% $36,150
Food Preparation Workers 233,660 1.5% $35,270
Fast Food and Counter Workers 212,930 1.4% $34,340
Parts Salespersons 196,260 1.3% $35,930
Shipping, Receiving, and Inventory Clerks 185,670 1.2% $37,590
Light Truck Drivers 174,340 1.1% $33,950
Pharmacists 171,400 1.1% $133,250
Office Clerks, General 156,950 1.0% $38,240
Packers and Packagers, Hand 155,140 1.0% $33,370
Butchers and Meat Cutters 117,950 0.8% $38,600
Bookkeeping, Accounting, and Auditing Clerks 114,210 0.7% $45,030
Janitors and Cleaners, Except Maids and Housekeeping Cleaners 113,700 0.7% $34,560
First-Line Supervisors of Office and Administrative Support Workers 113,620 0.7% $58,560
First-Line Supervisors of Transportation and Material Moving Workers, Except Aircraft Cargo Handling Supervisors 110,500 0.7% $50,200
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel 108,470 0.7% $46,190
Sales Managers 100,180 0.6% $92,630
Cleaners of Vehicles and Equipment 86,960 0.6% $34,850
Tire Repairers and Changers 86,110 0.6% $36,880
Merchandise Displayers and Window Trimmers 79,710 0.5% $35,770
Counter and Rental Clerks 79,360 0.5% $43,470
Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products 79,040 0.5% $57,130
Bakers 73,240 0.5% $37,170
First-Line Supervisors of Mechanics, Installers, and Repairers 72,420 0.5% $64,480
Security Guards 70,960 0.5% $36,080
Heavy and Tractor-Trailer Truck Drivers 70,560 0.5% $48,850
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive 55,120 0.4% $41,640
Automotive and Watercraft Service Attendants 49,550 0.3% $34,980
First-Line Supervisors of Food Preparation and Serving Workers 45,240 0.3% $45,740
Driver/Sales Workers 44,350 0.3% $36,010
Market Research Analysts and Marketing Specialists 43,000 0.3% $53,990
Maintenance and Repair Workers, General 41,550 0.3% $40,860
Buyers and Purchasing Agents 40,910 0.3% $54,790

Showing the top 40 of 433 occupations by employment.

Most distinctive occupations

The occupations most unusually concentrated in this industry compared with the economy as a whole. The location quotient is how many times more common an occupation is here versus its economy-wide share (a value of 5 means five times as concentrated).

For a sector this broad, the location quotient has a ceiling set by the sector's own share of national employment, so the top values tend to cluster near that limit.

Occupation Concentration Workers
Retail Salespersons 8.97× 3,445,820
Floral Designers 8.91× 36,200
First-Line Supervisors of Retail Sales Workers 8.75× 984,680
Butchers and Meat Cutters 8.33× 117,950
Bicycle Repairers 8.32× 10,590
Motorcycle Mechanics 8.26× 11,710
Cashiers 8.23× 2,619,890
Pharmacy Aides 8.01× 33,290
Tire Repairers and Changers 7.99× 86,110
Parts Salespersons 7.32× 196,260
Pharmacy Technicians 7.01× 345,940
Recreational Vehicle Service Technicians 6.99× 13,230
Stockers and Order Fillers 6.51× 1,829,910
Hearing Aid Specialists 6.36× 6,810
Musical Instrument Repairers and Tuners 6.33× 3,670
Watch and Clock Repairers 5.7× 750
Electronic Equipment Installers and Repairers, Motor Vehicles 5.39× 5,530
Pharmacists 5.15× 171,400
Jewelers and Precious Stone and Metal Workers 5.09× 12,050
Automotive Service Technicians and Mechanics 5.01× 349,330

Sub-industries

More detailed industries within Retail Trade.

Write a report on thisheadline · factoids · citation

The Retail Trade workforce sits at the 54th percentile of AI task overlap — 15,593,500 U.S. workers

  • Weighting every occupation by its real share of Retail Trade employment, the industry's workforce ranks in the 54th percentile (Moderate band) for AI task overlap — overlap with what AI can attempt, not a measure of jobs at risk.Eloundou et al. + Felten AIOE, weighted by BLS OEWS
  • The industry employs about 15,593,500 U.S. workers across 433 occupations.BLS OEWS (May 2024)
  • Employment-weighted typical annual pay is about $40,823.BLS OEWS (May 2024)
  • Of AI use observed across this industry's occupations, 40% looks like augmentation rather than automation — from a Claude.ai sample, not a census.Anthropic Economic Index
Copy the whole kit
The Retail Trade workforce sits at the 54th percentile of AI task overlap — 15,593,500 U.S. workers

• Weighting every occupation by its real share of Retail Trade employment, the industry's workforce ranks in the 54th percentile (Moderate band) for AI task overlap — overlap with what AI can attempt, not a measure of jobs at risk. (Eloundou et al. + Felten AIOE, weighted by BLS OEWS)
• The industry employs about 15,593,500 U.S. workers across 433 occupations. (BLS OEWS (May 2024))
• Employment-weighted typical annual pay is about $40,823. (BLS OEWS (May 2024))
• Of AI use observed across this industry's occupations, 40% looks like augmentation rather than automation — from a Claude.ai sample, not a census. (Anthropic Economic Index)

Source: Singulariki — "Retail Trade". https://singulariki.com/industries/44-45
Note: AI task overlap measures what today's AI can attempt, not automation, job loss, or a forecast.

AssetsShare imageMethodology & sourcesPress & newsroomThe newsroom

Every line is built only from figures this page already shows and cites. AI task overlap means what today's AI can attempt — not automation, job loss, or a forecast.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

Data compiled June 3, 2026. Figures are estimates, not advice.

Cite this page
Plain

Singulariki. "Retail Trade." Singulariki: a source-backed encyclopedia of work. Built from O*NET 30.3; BLS Occupational Employment and Wage Statistics (OEWS) May 2024; Census NAICS 2022; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130; AI Occupational Exposure (AIOE) Felten, Raj & Seamans. Accessed June 7, 2026. https://singulariki.com/industries/44-45

APA

Singulariki. (2026). Retail Trade. Singulariki: a source-backed encyclopedia of work. Retrieved June 7, 2026, from https://singulariki.com/industries/44-45

BibTeX
@misc{singulariki-44-45,
  title  = {Retail Trade},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; BLS Occupational Employment and Wage Statistics (OEWS) May 2024; Census NAICS 2022; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130; AI Occupational Exposure (AIOE) Felten, Raj & Seamans. Accessed June 7, 2026},
  url    = {https://singulariki.com/industries/44-45}
}

Citations name the underlying public dataset releases — they reflect what this page is built from, not just the URL.