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Office and Administrative Support Occupations

Job family · SOC major group

Office and Administrative Support Occupations is one of the 23 SOC major groups — the top level of the U.S. Standard Occupational Classification, the official scheme every detailed occupation rolls up to. It contains 55 occupations employing about 18,315,860 people, with a median wage of $47,850 across its occupations. BLS projects employment in this family to change -4.0% between 2024 and 2034 , with roughly 2,005,100 openings a year.

Occupation groups in this family

This family divides into 7 SOC minor groups — tighter clusters of related occupations. Ranked by U.S. employment.

Occupations in this family

Exposure quadrant: AI task-overlap percentile vs Median pay AI task-overlap (horizontal) versus median pay (vertical), each as a percentile across all scored occupations, for 40 occupations in Office and Administrative Support Occupations. Overlap measures shared tasks with AI, not automation. Lower overlap · higher pay Higher overlap · higher pay Higher overlap · lower pay Lower overlap · lower pay Postal Service Mail Sorters, Processors, and Processing Machine Operators Mail Clerks and Mail Machine Operators, Except Postal Service Weighers, Measurers, Checkers, and Samplers, Recordkeeping Meter Readers, Utilities Postal Service Clerks Library Assistants, Clerical Tellers Word Processors and Typists Reservation and Transportation Ticket Agents and Travel Clerks Production, Planning, and Expediting Clerks First-Line Supervisors of Office and Administrative Support Workers Desktop Publishers Executive Secretaries and Executive Administrative Assistants Bill and Account Collectors AI task-overlap percentile → ↑ Median pay
Each occupation in this family with both an AI task-overlap score and a wage, plotted by task-overlap percentile (horizontal) and median-pay percentile (vertical). Overlap measures shared tasks with AI, not automation.

Ranked by U.S. employment (BLS OEWS May 2024). Projected change is BLS 2024–34; AI exposure is the OpenAI "GPTs are GPTs" human beta rating (share of an occupation's tasks where an LLM with tools could cut the time to do them by at least half).

Occupation Median pay Employment 2024–34 AI exposure
Customer Service Representatives $42,830 2,725,930 -5.5% 70%
Office Clerks, General $43,630 2,510,550 -6.7% 50%
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive $46,290 1,737,820 -1.6% 57%
First-Line Supervisors of Office and Administrative Support Workers $66,140 1,495,580 -0.3% 53%
Bookkeeping, Accounting, and Auditing Clerks $49,210 1,455,770 -5.8% 31%
Receptionists and Information Clerks $37,230 964,530 +0.0% 58%
Shipping, Receiving, and Inventory Clerks $43,190 857,630 -7.7% 36%
Medical Secretaries and Administrative Assistants $44,640 830,760 +4.2% 61%
Executive Secretaries and Executive Administrative Assistants $74,260 472,770 -1.6% 74%
Billing and Posting Clerks $47,170 417,500 -0.4% 42%
Production, Planning, and Expediting Clerks $57,770 385,000 -1.8% 52%
Tellers $39,340 339,340 -12.9% 33%
Postal Service Mail Carriers $57,490 336,040 -3.5% 35%
Hotel, Motel, and Resort Desk Clerks $34,270 261,430 +3.7% 40%
Insurance Claims and Policy Processing Clerks $48,450 229,070 -3.7% 51%
Dispatchers, Except Police, Fire, and Ambulance $48,880 211,000 -0.9% 65%
Office and Administrative Support Workers, All Other $46,040 195,890 -7.8%
Loan Interviewers and Clerks $48,950 173,100 -2.3% 50%
Court, Municipal, and License Clerks $47,700 170,010 +3.0% 59%
Bill and Account Collectors $46,040 165,020 -10.5% 43%
Interviewers, Except Eligibility and Loan $43,830 157,310 -11.6% 43%
Payroll and Timekeeping Clerks $55,290 156,950 -16.7% 49%
Eligibility Interviewers, Government Programs $51,500 156,260 +1.0% 62%
Legal Secretaries and Administrative Assistants $54,140 154,540 -5.8% 76%
Information and Record Clerks, All Other $48,360 143,910 -0.2%
Data Entry Keyers $39,850 135,280 -25.9% 50%
Reservation and Transportation Ticket Agents and Travel Clerks $41,460 127,440 +2.8% 53%
Postal Service Mail Sorters, Processors, and Processing Machine Operators $56,530 111,930 -8.4% 13%
Public Safety Telecommunicators $50,730 101,140 +3.5% 59%
Cargo and Freight Agents $49,900 97,800 +8.5% 58%
Freight Forwarders $49,900 97,800 +8.5% 58%
Human Resources Assistants, Except Payroll and Timekeeping $49,440 92,580 -7.1% 47%
Order Clerks $44,660 83,420 -17.2% 60%
Library Assistants, Clerical $36,010 80,070 -6.7% 44%
File Clerks $41,270 78,980 -15.9% 47%
Postal Service Clerks $61,630 78,060 -3.5% 28%
Couriers and Messengers $38,340 71,920 +8.2% 16%
Mail Clerks and Mail Machine Operators, Except Postal Service $38,150 62,730 -6.6% 12%
Procurement Clerks $48,510 59,900 -8.7% 46%
Weighers, Measurers, Checkers, and Samplers, Recordkeeping $45,650 49,720 -4.8% 28%
Brokerage Clerks $62,940 40,090 -9.5% 80%
New Accounts Clerks $46,610 38,030 -13.2% 60%
Financial Clerks, All Other $52,150 37,030 +1.4%
Word Processors and Typists $47,850 36,030 -36.1% 49%
Switchboard Operators, Including Answering Service $38,370 35,730 -26.3% 48%
Office Machine Operators, Except Computer $39,020 24,740 -15.2% 18%
Meter Readers, Utilities $49,180 19,620 -12.0% 35%
Gambling Cage Workers $36,990 13,490 -5.0% 42%
Credit Authorizers, Checkers, and Clerks $49,130 11,960 -6.2% 58%
Correspondence Clerks $46,740 6,260 -5.6% 73%
Statistical Assistants $51,440 5,900 -2.5% 67%
Proofreaders and Copy Markers $49,210 5,160 -0.6% 60%
Desktop Publishers $53,620 4,000 -12.4% 48%
Telephone Operators $39,130 3,950 -27.5% 55%
Communications Equipment Operators, All Other $49,910 1,390 +2.5%

AI exposure across this family

Two published studies estimate how exposed each occupation is to AI. The OpenAI "GPTs are GPTs" study rates the share of an occupation's tasks an LLM (with tools) could speed up by half or more; averaged across this family it is 49% — 80th percentile of the 23 families. The independent Felten/Raj/Seamans AI Occupational Exposure index averages 0.69 here.

Exposure measures where AI could assist tasks — it is not a prediction that these jobs will be automated. High exposure often means augmentation (faster work), and many high-exposure occupations are also projected to grow.

Sources for this page

Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.

Data compiled June 2, 2026. Figures are estimates, not advice.

Cite this page
Plain

Singulariki. "Office and Administrative Support Occupations." Singulariki: a source-backed encyclopedia of work. Built from O*NET 30.3; BLS Occupational Employment and Wage Statistics (OEWS) May 2024; “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130; AI Occupational Exposure (AIOE) Felten, Raj & Seamans. Accessed June 7, 2026. https://singulariki.com/job-families/office-and-administrative-support-occupations

APA

Singulariki. (2026). Office and Administrative Support Occupations. Singulariki: a source-backed encyclopedia of work. Retrieved June 7, 2026, from https://singulariki.com/job-families/office-and-administrative-support-occupations

BibTeX
@misc{singulariki-office-and-administrative-support-occupations,
  title  = {Office and Administrative Support Occupations},
  author = {{Singulariki}},
  year   = {2026},
  note   = {O*NET 30.3; BLS Occupational Employment and Wage Statistics (OEWS) May 2024; “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130; AI Occupational Exposure (AIOE) Felten, Raj & Seamans. Accessed June 7, 2026},
  url    = {https://singulariki.com/job-families/office-and-administrative-support-occupations}
}

Citations name the underlying public dataset releases — they reflect what this page is built from, not just the URL.