Communications server software
Technology category · O*NET
Communications server software is a technology category in the O*NET database. Across U.S. occupations, 41 report using software or tools in this category. The named products below are the specific examples O*NET records for those jobs. The occupations that use it sit, on average, at the 75th percentile of AI task-exposure ( high) — how much that work overlaps with what AI can do, not a sign the tool is being replaced. See where every tool category sits.
A Hot tag marks technologies O*NET sees frequently in employer job postings; In demand marks tools an occupation specifically requires.
Example software & tools
Ranked by how many occupations list each product. Each number is an occupation count — a job is counted once per product — so the product rows overlap and do not sum to the category total.
| Software / tool | Occupations | Tags |
|---|---|---|
| IBM Domino | 39 | |
| Emergency notification system software | 2 | |
| Email management software | 1 | |
| MIR3 Intelligent Notification | 1 | |
| ShoreTel | 1 |
Occupations that use Communications server software
- Business Continuity Planners
- Business Intelligence Analysts
- Computer Network Architects
- Computer Network Support Specialists
- Computer Programmers
- Computer Systems Analysts
- Computer Systems Engineers/Architects
- Computer User Support Specialists
- Computer and Information Research Scientists
- Computer and Information Systems Managers
- Customer Service Representatives
- Data Warehousing Specialists
- Database Administrators
- Database Architects
- Driver/Sales Workers
- Education Administrators, Kindergarten through Secondary
- First-Line Supervisors of Food Preparation and Serving Workers
- First-Line Supervisors of Mechanics, Installers, and Repairers
- First-Line Supervisors of Office and Administrative Support Workers
- Food Service Managers
- General and Operations Managers
- Human Resources Specialists
- Information Security Analysts
- Information Technology Project Managers
- Legislators
- Light Truck Drivers
- Management Analysts
- Marketing Managers
- Medical and Health Services Managers
- Network and Computer Systems Administrators
- Online Merchants
- Operations Research Analysts
- Personal Financial Advisors
- Sales Engineers
- Security Managers
- Software Developers
- Software Quality Assurance Analysts and Testers
- Telecommunications Engineering Specialists
- Telecommunications Equipment Installers and Repairers, Except Line Installers
- Web Developers
Showing 40 of 41 occupations.
How AI is used by roles that use Communications server software
A software category is not itself "being automated" — but we can look at the roles that report using Communications server software and ask how those people actually use AI. This rolls the Anthropic Economic Index per-role signal up across those roles, weighted by how much observed AI activity each one has. 48.8% of the 41 roles that use this category carry observed AI-usage data (20 roles).
Across those roles, 55.1% of AI conversations are people working with AI and 36.2% hand a task to AI , with an average autonomy of 3.76 / 5.
| Collaboration pattern | Share | What it means |
|---|---|---|
| task iteration | 36.5% | you and AI go back and forth |
| directive | 32.1% | AI does it; you give the instruction |
| learning | 13.8% | you ask AI to explain or teach |
| validation | 4.9% | you do it; AI checks your work |
| feedback loop | 4.0% | AI does it, then adjusts from your feedback |
Roles behind this signal
The roles using this category that have the most AEI data. "Works with AI" is the role's share of conversations that augment rather than automate.
| Occupation | Works with AI | Autonomy |
|---|---|---|
| Operations Research Analysts | 55.2% | 4.0/5 |
| Personal Financial Advisors | 63.4% | 3.8/5 |
| First-Line Supervisors of Office and Administrative Support Workers | 62.6% | 3.0/5 |
| Online Merchants | 42.2% | 4.0/5 |
| Education Administrators, Elementary and Secondary School | 56.5% | 4.0/5 |
| Human Resources Specialists | 43.8% | 3.8/5 |
| Sales Engineers | 54.1% | 4.0/5 |
| Computer and Information Systems Managers | 67.7% | 4.0/5 |
| Management Analysts | 62.4% | 4.0/5 |
| Marketing Managers | 63.3% | 4.0/5 |
| Customer Service Representatives | 35.5% | 3.0/5 |
| Business Continuity Planners | 67.3% | 3.5/5 |
Source: Anthropic Economic Index (2026-01-15-v4-plus-2025-03-27-v2) over a sample of Claude.ai Free and Pro conversations — not all AI tools and not the whole workforce. Roles list software categories in O*NET; this does not mean AI is used inside Communications server software, only that people in those roles use AI. Some conversations are left unclassified, so shares need not sum to 100.
Industries that concentrate this
Where Communications server software matters most across the economy. Employment reach is the share of an industry's workers in occupations that significantly use Communications server software (O*NET importance ≥ 3 of 5, or report using the tool category). Concentration compares that reach to the national average industry, so a value above 1× means the requirement is more pervasive here than across the economy as a whole.
Nationally, about 14.3% of workers are in occupations that significantly use Communications server software (measured across 67 industries).
Sectors with the most such workers
| Sector | Workers | Employment reach |
|---|---|---|
| Professional, Scientific, and Technical Services | 3,620,420 | 33.6% |
| Finance and Insurance | 2,011,470 | 32.3% |
| Accommodation and Food Services | 1,760,920 | 12.4% |
| Health Care and Social Assistance | 1,516,850 | 6.6% |
| Retail Trade | 1,501,070 | 9.6% |
| Administrative and Support and Waste Management and Remediation Services | 1,435,590 | 15.9% |
| Information | 1,324,310 | 45.5% |
| Wholesale Trade | 1,196,200 | 19.8% |
| Manufacturing | 1,148,430 | 9.0% |
| Educational Services | 1,043,260 | 7.6% |
| Management of Companies and Enterprises | 1,036,450 | 36.9% |
| Transportation and Warehousing | 1,003,370 | 13.6% |
Industries where it is most concentrated
| Industry | Level | Concentration | Employment reach |
|---|---|---|---|
| Information | Sector | 3.18× | 45.5% |
| Direct Health and Medical Insurance Carriers | National industry | 3.17× | 45.4% |
| Management of Companies and Enterprises | Sector | 2.58× | 36.9% |
| Professional, Scientific, and Technical Services | Sector | 2.35× | 33.6% |
| Finance and Insurance | Sector | 2.26× | 32.3% |
| Insurance Agencies and Brokerages | National industry | 1.85× | 26.5% |
| Research and Development in the Social Sciences and Humanities | National industry | 1.8× | 25.7% |
| Utilities | Sector | 1.49× | 21.3% |
| Wholesale Trade | Sector | 1.38× | 19.8% |
| Engineering Services | National industry | 1.2× | 17.2% |
| Labor Unions and Similar Labor Organizations | National industry | 1.19× | 17.0% |
| Administrative and Support and Waste Management and Remediation Services | Sector | 1.11× | 15.9% |
Reach is a measure of how widespread a requirement is across an industry's workforce, not how intensively any individual uses it. Sector worker counts come from BLS OEWS employment; the significance threshold and tool use come from O*NET. Industries shown by concentration are filtered to a real worker base so a tiny specialty cannot top the list on rounding.
Sources for this page
Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.
- O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
- BLS Occupational Employment and Wage Statistics (OEWS) May 2024 U.S. Bureau of Labor Statistics
- Census NAICS 2022 U.S. Census Bureau
- Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
- “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic
- AI Occupational Exposure (AIOE) Felten, Raj & Seamans academic
Data compiled June 3, 2026. Figures are estimates, not advice.
Cite this page
Singulariki. "Communications server software." Singulariki: a source-backed encyclopedia of work. Built from O*NET 30.3; BLS Occupational Employment and Wage Statistics (OEWS) May 2024; Census NAICS 2022; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130; AI Occupational Exposure (AIOE) Felten, Raj & Seamans. Accessed June 7, 2026. https://singulariki.com/tools/communications-server-software
Singulariki. (2026). Communications server software. Singulariki: a source-backed encyclopedia of work. Retrieved June 7, 2026, from https://singulariki.com/tools/communications-server-software
@misc{singulariki-communications-server-software,
title = {Communications server software},
author = {{Singulariki}},
year = {2026},
note = {O*NET 30.3; BLS Occupational Employment and Wage Statistics (OEWS) May 2024; Census NAICS 2022; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130; AI Occupational Exposure (AIOE) Felten, Raj & Seamans. Accessed June 7, 2026},
url = {https://singulariki.com/tools/communications-server-software}
} Citations name the underlying public dataset releases — they reflect what this page is built from, not just the URL.