Expert system software
Technology category · O*NET
Expert system software is a technology category in the O*NET database. Across U.S. occupations, 54 report using software or tools in this category. The named products below are the specific examples O*NET records for those jobs. The occupations that use it sit, on average, at the 90th percentile of AI task-exposure ( high) — how much that work overlaps with what AI can do, not a sign the tool is being replaced. See where every tool category sits.
A Hot tag marks technologies O*NET sees frequently in employer job postings; In demand marks tools an occupation specifically requires.
Example software & tools
Ranked by how many occupations list each product. Each number is an occupation count — a job is counted once per product — so the product rows overlap and do not sum to the category total.
| Software / tool | Occupations | Tags |
|---|---|---|
| Ansible software | 29 | Hot In demand |
| NeuroSolutions for MatLab | 3 | |
| Apache Mahout | 2 | |
| Electronic train management systems ETMS | 2 | |
| Information Resource Products Clinical Coding Expert | 2 | |
| Ivorix Neurostrategy Finance | 2 | |
| Matheny Pattern Forecaster Plus | 2 | |
| Positive train control PTC systems | 2 | |
| Acarda CallAssist | 1 | |
| Aderant legal software | 1 | |
| Advanced technologies and oceanic procedures ATOP | 1 | |
| Automated radar terminal systems ARTS | 1 | |
| Autopilot software | 1 | |
| Axonwave Fraud and Abuse Management System | 1 | |
| CCC GuidePost Decision Support | 1 | |
| CMA Stuffers | 1 | |
| CSC Fault Evaluator | 1 | |
| Center TRACON automation systems CTAS | 1 | |
| Computer aided dispatching auto routing software | 1 | |
| Computer assisted telephone interviewing CATI software | 1 | |
| Decision Support Technologies Propworks | 1 | |
| Decision support software | 1 | |
| Digivey software (expert system feature) | 1 | |
| Document creation software | 1 | |
| EFI Hagen OA | 1 | |
| Fair Isaac SmartAdvisor | 1 | |
| First Notice Systems ClaimCapture | 1 | |
| Fluke Networks Fluke TechEXPERT | 1 | |
| Hummingbird Legal Bill Review | 1 | |
| IBM Fraud and Abuse Management System | 1 | |
| ISO ClaimSearch | 1 | |
| ISO NetMap for Claims | 1 | |
| Legal software | 1 | |
| LexisNexis RiskWise | 1 | |
| Lucero System Office Management | 1 | |
| MASterMind | 1 | |
| Newsletter production software | 1 | |
| Oracle Beehive | 1 | |
| Power Real Estate Letters | 1 | |
| ProForce Highlight Flyer Master | 1 |
Showing the top 40 of 48 products in this category.
Occupations that use Expert system software
- Air Traffic Controllers
- Airfield Operations Specialists
- Architectural and Engineering Managers
- Billing and Posting Clerks
- Bioengineers and Biomedical Engineers
- Blockchain Engineers
- Career/Technical Education Teachers, Middle School
- Claims Adjusters, Examiners, and Investigators
- Computer Network Architects
- Computer Programmers
- Computer Systems Analysts
- Computer Systems Engineers/Architects
- Computer User Support Specialists
- Computer and Information Research Scientists
- Cost Estimators
- Cytotechnologists
- Database Administrators
- Database Architects
- Digital Forensics Analysts
- Dispatchers, Except Police, Fire, and Ambulance
- Financial Risk Specialists
- Financial and Investment Analysts
- First-Line Supervisors of Farming, Fishing, and Forestry Workers
- Forest Fire Inspectors and Prevention Specialists
- Health Information Technologists and Medical Registrars
- Industrial Engineers
- Information Security Analysts
- Information Security Engineers
- Information Technology Project Managers
- Legal Secretaries and Administrative Assistants
- Locomotive Engineers
- Management Analysts
- Market Research Analysts and Marketing Specialists
- Marketing Managers
- Medical Records Specialists
- Motorboat Operators
- Network and Computer Systems Administrators
- Penetration Testers
- Physicists
- Rail Yard Engineers, Dinkey Operators, and Hostlers
Showing 40 of 54 occupations.
How AI is used by roles that use Expert system software
A software category is not itself "being automated" — but we can look at the roles that report using Expert system software and ask how those people actually use AI. This rolls the Anthropic Economic Index per-role signal up across those roles, weighted by how much observed AI activity each one has. 42.6% of the 54 roles that use this category carry observed AI-usage data (23 roles).
Across those roles, 51.1% of AI conversations are people working with AI and 40.2% hand a task to AI , with an average autonomy of 3.54 / 5.
| Collaboration pattern | Share | What it means |
|---|---|---|
| directive | 37.9% | AI does it; you give the instruction |
| task iteration | 29.1% | you and AI go back and forth |
| learning | 18.2% | you ask AI to explain or teach |
| validation | 3.9% | you do it; AI checks your work |
| feedback loop | 2.2% | AI does it, then adjusts from your feedback |
Roles behind this signal
The roles using this category that have the most AEI data. "Works with AI" is the role's share of conversations that augment rather than automate.
| Occupation | Works with AI | Autonomy |
|---|---|---|
| Career/Technical Education Teachers, Middle School | 47.5% | 4.0/5 |
| Real Estate Sales Agents | 62.2% | 3.0/5 |
| Market Research Analysts and Marketing Specialists | 47.2% | 4.0/5 |
| Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products | 54.8% | 3.0/5 |
| Financial Analysts | 46.8% | 3.0/5 |
| Survey Researchers | 42.5% | 3.0/5 |
| Sales Engineers | 54.1% | 4.0/5 |
| Management Analysts | 62.4% | 4.0/5 |
| Marketing Managers | 63.3% | 4.0/5 |
| Architectural and Engineering Managers | 66.3% | 4.0/5 |
| Remote Sensing Technicians | 41.4% | 3.5/5 |
| Physicists | 30.5% | 3.0/5 |
Source: Anthropic Economic Index (2026-01-15-v4-plus-2025-03-27-v2) over a sample of Claude.ai Free and Pro conversations — not all AI tools and not the whole workforce. Roles list software categories in O*NET; this does not mean AI is used inside Expert system software, only that people in those roles use AI. Some conversations are left unclassified, so shares need not sum to 100.
Industries that concentrate this
Where Expert system software matters most across the economy. Employment reach is the share of an industry's workers in occupations that significantly use Expert system software (O*NET importance ≥ 3 of 5, or report using the tool category). Concentration compares that reach to the national average industry, so a value above 1× means the requirement is more pervasive here than across the economy as a whole.
Nationally, about 7.4% of workers are in occupations that significantly use Expert system software (measured across 65 industries).
Sectors with the most such workers
| Sector | Workers | Employment reach |
|---|---|---|
| Professional, Scientific, and Technical Services | 2,884,820 | 26.8% |
| Wholesale Trade | 1,217,560 | 20.2% |
| Finance and Insurance | 1,101,180 | 17.7% |
| Manufacturing | 1,028,790 | 8.1% |
| Information | 978,790 | 33.7% |
| Management of Companies and Enterprises | 674,240 | 24.0% |
| Health Care and Social Assistance | 576,780 | 2.5% |
| Administrative and Support and Waste Management and Remediation Services | 469,620 | 5.2% |
| Educational Services | 349,380 | 2.6% |
| Transportation and Warehousing | 297,240 | 4.0% |
| Construction | 259,790 | 3.2% |
| Real Estate and Rental and Leasing | 232,600 | 9.8% |
Industries where it is most concentrated
| Industry | Level | Concentration | Employment reach |
|---|---|---|---|
| Information | Sector | 4.55× | 33.7% |
| Professional, Scientific, and Technical Services | Sector | 3.62× | 26.8% |
| Direct Health and Medical Insurance Carriers | National industry | 3.3× | 24.4% |
| Management of Companies and Enterprises | Sector | 3.24× | 24.0% |
| Wholesale Trade | Sector | 2.73× | 20.2% |
| Finance and Insurance | Sector | 2.39× | 17.7% |
| Engineering Services | National industry | 2.32× | 17.2% |
| Farm and Garden Machinery and Equipment Merchant Wholesalers | National industry | 2× | 14.8% |
| Research and Development in the Social Sciences and Humanities | National industry | 1.73× | 12.8% |
| Insurance Agencies and Brokerages | National industry | 1.54× | 11.4% |
| Testing Laboratories and Services | National industry | 1.45× | 10.7% |
| Real Estate and Rental and Leasing | Sector | 1.32× | 9.8% |
Reach is a measure of how widespread a requirement is across an industry's workforce, not how intensively any individual uses it. Sector worker counts come from BLS OEWS employment; the significance threshold and tool use come from O*NET. Industries shown by concentration are filtered to a real worker base so a tiny specialty cannot top the list on rounding.
Sources for this page
Every figure above traces to a named public dataset and the exact release below — not hand-written opinion. See the full methodology for what each measure does and does not mean.
- O*NET 30.3 U.S. Department of Labor / National Center for O*NET Development
- BLS Occupational Employment and Wage Statistics (OEWS) May 2024 U.S. Bureau of Labor Statistics
- Census NAICS 2022 U.S. Census Bureau
- Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27) Anthropic
- “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130 OpenAI / academic
- AI Occupational Exposure (AIOE) Felten, Raj & Seamans academic
Data compiled June 3, 2026. Figures are estimates, not advice.
Cite this page
Singulariki. "Expert system software." Singulariki: a source-backed encyclopedia of work. Built from O*NET 30.3; BLS Occupational Employment and Wage Statistics (OEWS) May 2024; Census NAICS 2022; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130; AI Occupational Exposure (AIOE) Felten, Raj & Seamans. Accessed June 7, 2026. https://singulariki.com/tools/expert-system-software
Singulariki. (2026). Expert system software. Singulariki: a source-backed encyclopedia of work. Retrieved June 7, 2026, from https://singulariki.com/tools/expert-system-software
@misc{singulariki-expert-system-software,
title = {Expert system software},
author = {{Singulariki}},
year = {2026},
note = {O*NET 30.3; BLS Occupational Employment and Wage Statistics (OEWS) May 2024; Census NAICS 2022; Anthropic Economic Index v4 (2026-01-15) + v2 (2025-03-27); “GPTs are GPTs” (Eloundou et al.) arXiv 2303.10130; AI Occupational Exposure (AIOE) Felten, Raj & Seamans. Accessed June 7, 2026},
url = {https://singulariki.com/tools/expert-system-software}
} Citations name the underlying public dataset releases — they reflect what this page is built from, not just the URL.